Customer Ratings & Reviews

Great product. Super fast internet chip. Amazon color

I would have gave it 5 stars because everything was perfect up to a week after the iPad stopped charging so I had to bring it back in. Thankfully everyone was helpful and got it fixed

Very nice, good deal, nice color, thin, light weight

Low rating is not relative to the ipad itself (I haven't even opened the box yet) but rather to Best Buy's return/exchange/price match policy. I purchased the ipad instore, spoke at length to a very knowledge rep handling the purchase, and understood I could return or exchange it within 30 days. On the 14th day, I saw a lower price on Best Buy website; waded through a ton of instructions leading me to countless 'dead ends' trying to contact the right people/department to request their price match. After many attempts and wasted hours, I finally reached someone by phone on the 16th day after purchase. I spoke with a pleasant rep who could not help me with a price match, or exchange, or return BECAUSE they have a 15 day NOT 30 day return policy! It didn't matter that I had been trying since the 14th day to figure out their website instructions. Very disappointing, time consuming, and confusing non-friendly website instructions.

It was a very good experience shopping at Best Buy. Customer service was wonderful.

Best Buy’s Shipping Company Sucks, They Stole My Package, I had to get this item from a physical store after they refused to give me a refund for it. The iPad is good though I recommend this item.

I don't love the new touch access - in the corner, vs being a center button - but it works alright

Great product exclusivity of apply only apps is limiting

Great product my daughter loves it I recommend to get a case.

20 days only work them , was not charging , I had to take it to Apple Store to figure out what happens

Apple user interface is nit very intuitive. I had a difficult time using the ipad when i wasnt within wifi range. It seems most of the function require a wifi connection.

I love everything about this iPad except the front face camera … it really sucks and messes up the whole vibe of me wanting this model definitely will be upgrading sooner than I thought

Haven’t had it long enough . But didn’t have a good experience buying it. Expected that my old iPad would be transferred to my new one. The associate- manager wanted to charge me $40 to do that after I paid full price for my new iPad . I have always had that service free.

iPad is great BUT Best Buy charged me twice for the SINGULAR item i bought and got an attitude with me and said there’s really nothing they can do. When the girl went to refund me for the extra charge that came out of my account ( same exact price as the iPad ) she tried to keep the iPad i bought and i had to fight her on that saying she wasn’t keeping the iPad and i just need my money back for the second charge. do NOT buy off of Best Buys website!!

⭐⭐⭐⭐⭐ Perfect "Goldilocks" Tablet - Fast, Gorgeous & Versatile! Purchased: Apple 11-inch iPad Air (M2) 128GB - Blue Usage: Daily for work, school, note-taking, and streaming. I finally upgraded from an older 10.9-inch iPad, and this new 11-inch model is a massive leap forward. I was debating between this and the Pro, but for my daily needs (taking notes, watching Netflix, reviewing documents, and light gaming), this is the "Goldilocks" tablet—not underpowered, not over-priced, just right. Pros: Performance: The chip is blazing fast. Apps open instantly, and I have experienced zero lag while multitasking. Blue Color: The Blue finish is gorgeous in person—it looks sleek, modern, and professional. Display: The 11-inch Liquid Retina display is sharp and vibrant. Colors really pop. Storage & Battery: 128GB is finally the base storage, which is plenty for my apps and media. The battery easily lasts all day for school or work. Accessories: I paired this with the Apple Pencil Pro (squeeze gestures are a game-changer) and a Magic Keyboard, turning it into a lightweight laptop replacement.

Good for the price Really worth it for a first iPad

Why is the battery dying so fast, it like when I young it dies

The Staff at Houma store is terrible. I bought 2 iPads on October 7 for Christmas gifts. My family changed their mind. Yesterday, October 30, 2025, Keep in mind, less than 30 days of purchase, I tried to return brand new UNOPENED iPads and was told no by store employee, manager, and general manager. GM offered me a store credit. NO WHERE ON MY RECEIPT, ONLINE ORDER OR TIME OF PICKUP I WAS TOLD IT’S a 14 DAY RETURN POLICY. I was also to by store employee the manager and General Manager have a discretion. Maybe someone needs to look at the manager and General manager on training employees, especially with the holiday upon us. I have spent plenty of money in this store, but after the encounter I had with this store… I will NEVER spend another penny in Best Buy.

First one that I ordered online did not work, drove 40 minutes to store to exchange because it was a gift for someone, had to pay $3 more to exchange for some unknown reason, plus gas and time. Poor customer service at store. New iPad worked, but is glitchy. Not a good product and not a good store.

iPad works fine. I like that it has more memory added.