Customer Ratings & Reviews

This is very slow, won’t stay connected, and the Touch ID is remarkably bad.

I had an I -pad years ago and wore it out. It's nice to have one back. It doesn't seem as fast as my first one oddly enough. Great to have one if you have fat fingers syndrome like me.

Bought by this mistake. So I returned it back to the store unopened.

Same as my last ipad. Not happy with the battery longeivity.

It feels very light and it doesn't have enough storage

This is not a review of this product, but rather about the shabby way I was treated at the Bowling Green, KY Best Buy. When the silver iPad I purchased my husband was defective, I had no choice but to choose another color because there were no silver replacements available.a” I was charged an extra $25 because it had a different skew number. Ridiculous

Ipad is Great Besides Battery not Lasting that Long & Screen Goes Bright & Then Fades a bit

Ordered this item as a Christmas gift. The day it was supposed to be delivered it got delayed, understandable its Christmas time. But it kept getting pushed back. I tried contacting support but their response was its delivered through a 3rd party and basically did nothing about it. When I tried reaching out to the 3rd party I was never able to contact anyone. The charge still shows pending on my card and can't cancel the order until its delivered

I bought the iPad from Best Buy trusting in the security of the delivery! However, the iPad never arrived! Best Buy hired a bad shipping company that doesn't provide the slightest customer support! There's no proof of delivery, no one is responsible for the sale, and you simply decided not to refund me or replace the product! It's absurd!!!! The responsibility for the delivery is yours! So you have to cover the replacement.

Horrible service they where very rude I will never shop here again

I recently bought it and it already overheats a lot and the battery dies fast

My daughter received the iPad for Christmas and when she tried to set it up the screen was not working. I took back to best buy and they told me I bought a used one which I said I paid full price and was not aware I was getting a used product. The retailer looked up what I paid and said you were correct but the sticker they put on the box is saying it was refurbished. So we paid for a new and received used.

Not as kid friendly as I would hope for. The thumb unlock is difficult for a kindergartener.

My wife didnt like she could not use without wifi.

For being a brand new iPad i thought it would be faster

I didn't know you can only use wifi I can't but a data plan

I brought this iPad, they said it was delivered I looked everywhere in my neighborhood I can’t find it. I contacted fadex, fadex to me to contact the store . When I called the store ( Best Buy ) they refused to refund me. They customer service was very poor. Please don’t order anything from Best Buy if anything you will lost your money.

I purchased this as an open box deal with the understanding it was the quality it stated. However, one day out of the return window, the screen started messing up which when I researched it appears to be an hardware issue and now I have no way to return it. I will never order again from here - I’d saved up money for this purchase and took them at their word. So incredibly disappointed

The screen has a slight nick in it. I did not notice it until I had transferred all my data.

Was told at the time of purchase “if you use your Best Card you save 20%” Sales associate lied! She failed to say it was in the form of points. If I would have known this I would have used cash. I would have returned it but it was a Christmas gift and didn’t have time to mess around.