Customer Ratings & Reviews

My package never arrived I was put in for a replacement after speaking with customer representative next day they cancelled my replacement didn’t awaits of this to me and said there was nothing they could do I spent $295 and couldn’t felt half off or anything very poor service

My Card was compromised from this theiving A hole! 2 purchases from Best Buy. After replying to Best Buys shipping information after i explained what happened , nothing came back? Best buy could care less that my card information was stolen. All they care about is the money.

It’s ok the price was fair but not really that great of a product

we purchased this item from best buy with the understanding their geek squad could set it up. my wife has called for an apt with NO return. I am currently on hold after calling the main store. My advise is shop somewhere else if you need service.

My iPad was never delivered to me I had did same day delivery at that they would’ve give me a refund nor a replacement iPad so my daughter birthday was messed up

Apple products are not hard to find but I try to be loyal to Best Buy. They delivered this Ipad via Door Dash. Fine, if that is rhe quickest way to get it to me. It arrived a whole day later than the deliver by date when I placed the order. Disappointing Best Buy.

Horrible service attempted to deliver my item didn’t get through and refunded my money very inconvenient to me

Didn’t work. I wanted an Ipad for years and when I finally got one there was something wrong with it internally. So, I returned it and bought a Lenovo and couldn’t be happier.

I ordered on Dec 1. Best buy is supposed to do an investigation on this. They charged my credit card too. I was supoosed to receive a text or email by Dec 27, but didn't. I didnt get anything for Christmas because of this.

Item isnt anything like i thought it would be , wouldn’t recommend

absolutely love this iPad! The screen is bright and clear, the performance is super fast, and everything runs smoothly. It’s perfect for school, streaming, browsing, and everyday use. Battery life lasts a long time and charging is quick. Setup was easy and it feels very high quality. I’m extremely happy with my purchase and would definitely recommend this iPad to anyone looking for a reliable tablet.

I'll never order online from Best buy again. I went through everything from it being delayed to them not be able track it, then it just appears on my doorstep. Had my anxiety through the roof

I know why I hate apple and never buy it. It will crash all the time, it will never stay online through the wifi. Stick with Android.

Good but battery is not up to mark and display also not so quite good

Not as pleased as I thought I would be. Different format logging off rather awkward. Freezes up playing games

I ordered this iPad before Christmas and was told that it would arrive before Christmas and it never came, Come to find out that it was stolen at fed ex. I reported it and another was sent and that came late.

Battery don’t last the day HESITATION WHEN TURNING ON

Had this iPad for about a month and it stopped charging out of nowhere. I am currently waiting to see if they will replace it.

If you want to Price Match, don't bother. (Amazon) Purchased and immediately requested a price match via chat. No issues during chat, everything was fine. 354820816 Credit not applied and did a follow-up approaching 30 days. Was told wrong submission type was done by the original agent, but no worries, re-submitted you should be good. 356125641 E-Mail of denial same day, used BBY Policy of outside of 15 days to request price match. (Failed to see full case details of the clerical error originally) Did an immediate follow-up chat stating the issue of the false denial. 356137222 and since then the run around with over 10 additional case ID's

iPad returned next day after purchase, because it was lagging had issues setting up.