Customer Ratings & Reviews

Ok, hard to install office program .hard to set up print cabpability

Meets my needs. Big enough delivery at reasonable price.

Decided last minute to save an additional $15 by buying their “Open Box - Excellent Condition” online offer since it stated “No Dents or Scratches verified by Geek Squad and Includes all Parts and Accessories” just not in original packaging. Mine arrived in a thin cardboard sleeve containing only the IPad. No Apple USB-C Power Adapter; No Apple USB-C Charger Cable; No Essential Documentation. Talked to Best Buy Avon OH store customer service where purchased. Told not to expect much when buying open boxed the “Product varies”. They DO NOT stand by their purchasing descriptions Excellent “Undamaged All Accessories Include”, Good “Maybe Slightly Damaged Accessories Maybe Included” or Fair “Damaged Accessories Not Included”. Solution by Store: Return IPad Reset to factory settings. WOW! Go through the process of changing over to new a IPad then undo over a charging cable. Will never purchase from Best Buy again. FYI - Recently had to buy a new Iphone. Did not even consider Best Buy.,

This was easy to set up. Just had to have my phone near by

Was difficult to complete set up and data transfer with finger print set up. Had to bring it in to see Geek Squad. Do not like the keyboard with this Ipad. Our old one was far superior.

I knew I was not getting the top of the line product, so that is my fault. However the volume on SIRI is merely a whisper and hard to hear. Yes, I have adjusted the settings. Should have purchased a better model.

Great product. Super fast internet chip. Amazon color

Very nice, good deal, nice color, thin, light weight

The box had some numbers written with sharpie on it. This was a gift and seemed like it was used or something

My review is not based on product but on Best Buy customer service which has been beyond poor. I did not receive the 2 iPads I ordered as Xmas gifts and received a notice from Best Buy and Roadie letting me know that my delivery of the 2 iPads was "Canceled. Sender Technical Problems" at 1:59 pm on December 2, 2025. I have unsuccessfully attempted to have Best Buy refund the almost $600 I paid for the iPads and Best Buy has failed to address this matter despite the fact that they have documentation confirming cancellation of the delivery of my order. Instead, Best Buy investigated delivery of another order (which was actually delivered) and closed the file on my request for a refund. I will never purchase anything from Best Buy again.

Great product my daughter loves it I recommend to get a case.

Great product exclusivity of apply only apps is limiting

iPad is great BUT Best Buy charged me twice for the SINGULAR item i bought and got an attitude with me and said there’s really nothing they can do. When the girl went to refund me for the extra charge that came out of my account ( same exact price as the iPad ) she tried to keep the iPad i bought and i had to fight her on that saying she wasn’t keeping the iPad and i just need my money back for the second charge. do NOT buy off of Best Buys website!!

Took forever to set up. Had to take it back and swap it for another tablet.

Why is the battery dying so fast, it like when I young it dies

Haven’t had it long enough . But didn’t have a good experience buying it. Expected that my old iPad would be transferred to my new one. The associate- manager wanted to charge me $40 to do that after I paid full price for my new iPad . I have always had that service free.

Takes way too long to charge, even though the price is right and worth the money. Just takes a minute to charge.

Good for the price Really worth it for a first iPad

It was working just fine then the screen froze and we had to return it …

iPad works fine. I like that it has more memory added.