Customer Ratings & Reviews

First one that I ordered online did not work, drove 40 minutes to store to exchange because it was a gift for someone, had to pay $3 more to exchange for some unknown reason, plus gas and time. Poor customer service at store. New iPad worked, but is glitchy. Not a good product and not a good store.

These are definitely different, which is fine, but I feel they're too small. I used every little ear cushion. I could've almost lived with that but the battery would barely stay charged. I would charge it. Use it at night. It would be dying before the morning I called and called and every time Best Buy said too bad it's past 15 days. I said I've only used it a couple times I was in the hospital. They didn't care 15 days sir so I will never buy directly from Best Buy. I'll go from Amazon. They have a better return and better customer service seriously I'll never go to Best Buy again for that terrible customer service and making me keep a broken product. All I wanted was to trade in! DONT ORDER FROM BEST BUY, BOYCOTT! BESTBUY

Ipad is Great Besides Battery not Lasting that Long & Screen Goes Bright & Then Fades a bit

Bought by this mistake. So I returned it back to the store unopened.

This is very slow, won’t stay connected, and the Touch ID is remarkably bad.

Same as my last ipad. Not happy with the battery longeivity.

Only had the item for 5 days and the screen stopped responding. I took it to the Apple Store and my iPad was shipped off and is still awaiting for a part that is delayed. The iPad was not cracked, dropped or no liquid damage was done to the iPad.

Not as kid friendly as I would hope for. The thumb unlock is difficult for a kindergartener.

I don't love the new touch access - in the corner, vs being a center button - but it works alright

My wife didnt like she could not use without wifi.

20 days only work them , was not charging , I had to take it to Apple Store to figure out what happens

First one broke and it seems cheap! We will see how it holds up with my daughter who is 10.

Best Buy allowed a 3rd party carrier to steal my order. I will never buy from yall again

Terrible customer service my order never arrives to my door , the customer service after the claim it’s terrible I will pay for one iPad stolen Best Buy is not responsible for anything

This is not a review of this product, but rather about the shabby way I was treated at the Bowling Green, KY Best Buy. When the silver iPad I purchased my husband was defective, I had no choice but to choose another color because there were no silver replacements available.a” I was charged an extra $25 because it had a different skew number. Ridiculous

good for price during sale for basic use camera orientation is bad as it is horizontal compared to vertical

This is a graduation gift for my granddaughter and I will not be the one using it, therefore, cannot answer

Horrible service they where very rude I will never shop here again

For being a brand new iPad i thought it would be faster

My old IPad was very different. This new IPad is confusing and counterintuitive. The changes they made are not to my liking.