Customer Ratings & Reviews

Again, $1000 extra for very little. Not into it. 2 more.

It was a gift for my aunt. I don't use it. She has to take the class at Apple to learn how to use it.

For the price, it’s worth it. Battery isn’t very strong and drains fairly quickly.

Decided last minute to save an additional $15 by buying their “Open Box - Excellent Condition” online offer since it stated “No Dents or Scratches verified by Geek Squad and Includes all Parts and Accessories” just not in original packaging. Mine arrived in a thin cardboard sleeve containing only the IPad. No Apple USB-C Power Adapter; No Apple USB-C Charger Cable; No Essential Documentation. Talked to Best Buy Avon OH store customer service where purchased. Told not to expect much when buying open boxed the “Product varies”. They DO NOT stand by their purchasing descriptions Excellent “Undamaged All Accessories Include”, Good “Maybe Slightly Damaged Accessories Maybe Included” or Fair “Damaged Accessories Not Included”. Solution by Store: Return IPad Reset to factory settings. WOW! Go through the process of changing over to new a IPad then undo over a charging cable. Will never purchase from Best Buy again. FYI - Recently had to buy a new Iphone. Did not even consider Best Buy.,

It’s a bit heavy but great tablet and came with a nice charger and good length chord

I miss the Home button and hate using the finger print on the side when there is a cover on the tablet. Makes it almost impossible with long nails. The app switcher usually takes a few tries until the tablet complies.

Love the blue but very disappointed that Best Buy didn’t help me set it up

I like the product. It was pretty good. I would probably buy another one if I needed it the value was pretty good also.

Took forever to set up. Had to take it back and swap it for another tablet.

Its alright, but the lack of a laminated screen makes this a sub-par device. Since it has such a massive air gap in the screen, you get a whole lot of screen jelly when you're using the apple pencil.

My review is not based on product but on Best Buy customer service which has been beyond poor. I did not receive the 2 iPads I ordered as Xmas gifts and received a notice from Best Buy and Roadie letting me know that my delivery of the 2 iPads was "Canceled. Sender Technical Problems" at 1:59 pm on December 2, 2025. I have unsuccessfully attempted to have Best Buy refund the almost $600 I paid for the iPads and Best Buy has failed to address this matter despite the fact that they have documentation confirming cancellation of the delivery of my order. Instead, Best Buy investigated delivery of another order (which was actually delivered) and closed the file on my request for a refund. I will never purchase anything from Best Buy again.

Love it so much! One of my favorite Apple products of all time!

Great product to give my five years old daughter. She loved it.

Love it but yellow color isn’t what I thought it would be

Doesn’t sync with iPhone and older iPad. Home button on side.

It was working just fine then the screen froze and we had to return it …

It may not be as powerful as it s bib brothers, but it does everything I need.

The box had some numbers written with sharpie on it. This was a gift and seemed like it was used or something

I bought my iPad new but had to return it as it would not set-up beyond the first four or five steps, refusing to sync with my iMac Studio. I brought it to the Best Buy help desk. The Geek Squad guys tried their best, but were not able to get it to perform any better. IMHO. likely a glitch in shipping or manufacture. I do most appreciate the efforts of the Geek Squad guys. My purchase was cheerfully refunded. This was probably one of those "one-in-ten-thousand" occurrences. I own a number of Apple products and would consider buying another.

The service was a little slow and not a lot of good information it was a good thing I knew what I wanted.