Customer Ratings & Reviews

I guess I am at an age where anything new is difficult, but since this was a replacement I thought I could just sit down and it would work! I was very mistaken! I am still unable to actually work this product! I will have to have someone come in and walk me through the operation of this ipad!

The iPad works fine but the color isn’t as vibrant as the 10th generation so I exchanged it for a pink one. Wouldn’t recommend if you like vibrant colors it gave off a dull yellow/gold color.

The delivery woman literally dropped the ipad in front of the entrance of my apparent building !! As she didn’t have the key to enter the building. I was out of the city for an emergency issue, requested her either drop the package in mail room or return to bestbuy, but she said it was not her concern if I was not able to receive it. So she just left the ipad on pedestrian in-front of the building!!!! I will think twice to order again from bestbuy

Only had the item for 5 days and the screen stopped responding. I took it to the Apple Store and my iPad was shipped off and is still awaiting for a part that is delayed. The iPad was not cracked, dropped or no liquid damage was done to the iPad.

I had the worst experience ever best. Buy guaranteed me delivery on 1224 2025 and FedEx. Of course didn't deliver and all of a sudden. Nobody can find the package very poor customer satisfaction will not ever order from best buy again. Grandson's eyes on Christmas morning when he didn't get his president from his Grandpa was the worst feeling I could have had You're done. No more orders from me or anybody I can tell not to order.

Product is defective and when I attempted to return to Best Buy they told me 16 days had passed ( we were out of town ) 14 day replacement period. Terrible customer service ! We will never shop at Best Buy again unless they rectify this problem

My old IPad was very different. This new IPad is confusing and counterintuitive. The changes they made are not to my liking.

Let me start by saying this product is great and is exactly how you’d expect from Apple’s quality. HOWEVER - BUYER BEWARE- Bestbuy has a severe problem with these getting stolen out of the boxes before they’re shipped to your home. They blame FedEx, FedEx blames them and you’re screwed out of it and not reimbursed!! ALWAYS ship these to the store and pick them up. Bestbuy should be ashamed of their handling of this because all of their employees are aware of the issue and nothing is solved.

I had an I -pad years ago and wore it out. It's nice to have one back. It doesn't seem as fast as my first one oddly enough. Great to have one if you have fat fingers syndrome like me.

These are definitely different, which is fine, but I feel they're too small. I used every little ear cushion. I could've almost lived with that but the battery would barely stay charged. I would charge it. Use it at night. It would be dying before the morning I called and called and every time Best Buy said too bad it's past 15 days. I said I've only used it a couple times I was in the hospital. They didn't care 15 days sir so I will never buy directly from Best Buy. I'll go from Amazon. They have a better return and better customer service seriously I'll never go to Best Buy again for that terrible customer service and making me keep a broken product. All I wanted was to trade in! DONT ORDER FROM BEST BUY, BOYCOTT! BESTBUY

Love the new iPad love the color and it's nice to have I upgraded

Fast performance: The A16 chip makes apps, games, and multitasking run smoothly for most people.  • Nice display: Around an 11-inch Liquid Retina screen, good for watching movies, YouTube, and browsing.  • Good battery life: Typically up to about 10 hours of web or video use on a charge.  • Great cameras: 12MP front and back cameras with Center Stage for better video calls.  • Good value: Starting around $349 with 128GB storage, which is double the base storage of older models.  • Nice colors: Blue, pink, yellow, and silver aluminum body.

Bought by this mistake. So I returned it back to the store unopened.

Same as my last ipad. Not happy with the battery longeivity.

Ipad is Great Besides Battery not Lasting that Long & Screen Goes Bright & Then Fades a bit

Terrible customer service my order never arrives to my door , the customer service after the claim it’s terrible I will pay for one iPad stolen Best Buy is not responsible for anything

This is very slow, won’t stay connected, and the Touch ID is remarkably bad.

Not as kid friendly as I would hope for. The thumb unlock is difficult for a kindergartener.

My wife didnt like she could not use without wifi.

Ordered this item as a Christmas gift. The day it was supposed to be delivered it got delayed, understandable its Christmas time. But it kept getting pushed back. I tried contacting support but their response was its delivered through a 3rd party and basically did nothing about it. When I tried reaching out to the 3rd party I was never able to contact anyone. The charge still shows pending on my card and can't cancel the order until its delivered