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Customer reviews

Rating 4.9 out of 5 stars with 15375 reviews

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  • Battery Life

    Rating 4.8 out of 5 stars

  • Durability

    Rating 4.8 out of 5 stars

  • Display

    Rating 4.9 out of 5 stars

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98%would recommend to a friend

Customers are saying

Customers recognize the 11-inch iPad A16 chip with Wi-Fi - 128GB for its overall performance, stunning screen quality, and portability. Users appreciate the amazing battery life and fast processor speed, as well as the appealing color and perfect size. Some customers noted the lack of cellular connectivity and mentioned concerns regarding price and customer service.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 752 Showing 15,021-15,040 of 15,375 reviews
  • Rated 2 out of 5 stars

    Meh

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    3 stars for ok price but screen is not much better than my 2019 ipad. Wish apple has expandable storage. Actually as i write will downgrade to 2 stars. For supposedly the best brand apple has the least features

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible service. Buy Elsewhere.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy service is terrible. Good Apple Product. No one at Best Buy cares.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    iPad got swapped out for a portable battery

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didnt recieve an IPad I received a 60$ portable battery card instead that Best Buy doesn’t even sell thankfully I was able to get a refund but very upset this was supposed to be a Christmas gift

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    idk

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    never got the item poor delivery poor customer service don’t buy

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    iPad returned next day

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    iPad returned next day after purchase, because it was lagging had issues setting up.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dust particles under glass screen

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My experience this time was really bad. When I was installing the screen protector, I saw dust particles under the glass. If you buying this item make sure to check everything

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Weak costumer support

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy suck……………………………………………………………………………………………..

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Stolen outside

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gor stolen outside home, And best buy didn’t help refund. Pathetic service

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Best Buy sucks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Someone stole my card info and orderd an ipad and went to the store and picked it up and obviously didnt have to show an ID or any proof of who they are. Probably someone that works there

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    awwwwww

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the ipad was open box..............................

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Buttons

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m disabled and this is hard to use. I liked my other one better

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointed iPad user

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hate it! I have had 3 I pads before this one and loved them all, they changed everything making them hard for a non educated computer person to operate them

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Produce has not been delivered

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not received my product. I ordered it at the beginning of June

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Customer service is terrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard to review when it was never shipped, no notice no nothing. Ordered in November and waited and waited got nothing but best but did run my credit card. Poor customer service

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Never got it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never even got my order when I sent a refund request they denied it and told me to contact authorities

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to purchase these more expensive ipads because my original order of 9 lesser expensive ipads was all screwed up in delivery and were returned to them. When I finally convinced them to reship the less expensive ones they were not available so I had to pay more for more expensive ones and they did not take care of me

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor service

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very upset that when I exchanged the tablet for a different color they canceled my AppleCare and now I can’t get it back

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    iPad for husband for Father Day

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this Ipad on Sunday; Father Day Weekend. And, then, Thursday it would not power up. I live in Belzoni, Ms; therefore, I will have to drive to Flowwood, Ms to take it to the store I bought it. This is my third IPad from BestBuy. The first two works great and the third one must have been create on the wrong day of the week.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Screen broke

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Customer services at best buy are the worse. Ecpsecailly the manger. He kept sending me to different area and then tell me i cant do trade in.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I don’t know if I can recommend anyone to Best Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I made this order online since December 21st I still can’t get it I think your service is terrible now you don’t care about the customers

    No, I would not recommend this to a friend