Customer Ratings & Reviews

My review is not based on product but on Best Buy customer service which has been beyond poor. I did not receive the 2 iPads I ordered as Xmas gifts and received a notice from Best Buy and Roadie letting me know that my delivery of the 2 iPads was "Canceled. Sender Technical Problems" at 1:59 pm on December 2, 2025. I have unsuccessfully attempted to have Best Buy refund the almost $600 I paid for the iPads and Best Buy has failed to address this matter despite the fact that they have documentation confirming cancellation of the delivery of my order. Instead, Best Buy investigated delivery of another order (which was actually delivered) and closed the file on my request for a refund. I will never purchase anything from Best Buy again.

Great product exclusivity of apply only apps is limiting

Great product my daughter loves it I recommend to get a case.

Took forever to set up. Had to take it back and swap it for another tablet.

iPad is great BUT Best Buy charged me twice for the SINGULAR item i bought and got an attitude with me and said there’s really nothing they can do. When the girl went to refund me for the extra charge that came out of my account ( same exact price as the iPad ) she tried to keep the iPad i bought and i had to fight her on that saying she wasn’t keeping the iPad and i just need my money back for the second charge. do NOT buy off of Best Buys website!!

Why is the battery dying so fast, it like when I young it dies

Haven’t had it long enough . But didn’t have a good experience buying it. Expected that my old iPad would be transferred to my new one. The associate- manager wanted to charge me $40 to do that after I paid full price for my new iPad . I have always had that service free.

Takes way too long to charge, even though the price is right and worth the money. Just takes a minute to charge.

It was working just fine then the screen froze and we had to return it …

Good for the price Really worth it for a first iPad

iPad works fine. I like that it has more memory added.

Veey good product my son loves it couldn't have asked fpr a better ipad for him

Works ok only I can not get face book account as before.

I really like the look and the feel of the new 11th ipad.

I would have gave it 5 stars because everything was perfect up to a week after the iPad stopped charging so I had to bring it back in. Thankfully everyone was helpful and got it fixed

the sales people were ok But we got a bad one that didnt work and took it back and the service was terrible not friendly at all mean and moody and took 3 hours till they finally said it was bad we sat there 3 hours service was terrible new one works so far but dont buy from best buy in Bismarck nd

I liked my old iPad better. My old iPad did mostly the same and less complicated.

I miss the Home button and hate using the finger print on the side when there is a cover on the tablet. Makes it almost impossible with long nails. The app switcher usually takes a few tries until the tablet complies.

Terrible experience with Best Buy customer support. Talked with their customer support several times and each time I was promised the issues would be resolved. Each time I called for an update I had to discuss my issue again although they had a complete log of my previous calls. When I went to the Patchogue, NY store their manager provided zero assistance. When I advised the manager of my frustrations he reply was "so what go somewhere else". Fortunately there are other companies to buy the Apple products.

I love everything about this iPad except the front face camera … it really sucks and messes up the whole vibe of me wanting this model definitely will be upgrading sooner than I thought