Customer Ratings & Reviews

Really great sale really mediocre customer service

Ordered this item as a Christmas gift. The day it was supposed to be delivered it got delayed, understandable its Christmas time. But it kept getting pushed back. I tried contacting support but their response was its delivered through a 3rd party and basically did nothing about it. When I tried reaching out to the 3rd party I was never able to contact anyone. The charge still shows pending on my card and can't cancel the order until its delivered

Fast performance: The A16 chip makes apps, games, and multitasking run smoothly for most people.  • Nice display: Around an 11-inch Liquid Retina screen, good for watching movies, YouTube, and browsing.  • Good battery life: Typically up to about 10 hours of web or video use on a charge.  • Great cameras: 12MP front and back cameras with Center Stage for better video calls.  • Good value: Starting around $349 with 128GB storage, which is double the base storage of older models.  • Nice colors: Blue, pink, yellow, and silver aluminum body.

I bought the iPad from Best Buy trusting in the security of the delivery! However, the iPad never arrived! Best Buy hired a bad shipping company that doesn't provide the slightest customer support! There's no proof of delivery, no one is responsible for the sale, and you simply decided not to refund me or replace the product! It's absurd!!!! The responsibility for the delivery is yours! So you have to cover the replacement.

My daughter received the iPad for Christmas and when she tried to set it up the screen was not working. I took back to best buy and they told me I bought a used one which I said I paid full price and was not aware I was getting a used product. The retailer looked up what I paid and said you were correct but the sticker they put on the box is saying it was refurbished. So we paid for a new and received used.

The on and off button doesn’t work properly. I attempted to exchange today at the store. After waiting and erasing my information at the instructions of an employee:a Hispanic looking woman wearing glasses at the return line on (9/1 @12:40pm). Horrible service, she could have started the conversation with the return policy. No, she took me through all the steps then attempted to sell me a Best Buy membership. Instead of the 30 day return policy you only get 14 days. TRASH. I’ll never purchase anything else from Best Buy.

Apple products are not hard to find but I try to be loyal to Best Buy. They delivered this Ipad via Door Dash. Fine, if that is rhe quickest way to get it to me. It arrived a whole day later than the deliver by date when I placed the order. Disappointing Best Buy.

My iPad was never delivered to me I had did same day delivery at that they would’ve give me a refund nor a replacement iPad so my daughter birthday was messed up

we purchased this item from best buy with the understanding their geek squad could set it up. my wife has called for an apt with NO return. I am currently on hold after calling the main store. My advise is shop somewhere else if you need service.

Salesman don't listen and try to rush you in and out, We asked for 256gb ipad and it wasn't until we got home that we realized he had grabbed the wrong one. The iPad itself is fine just not happy with service

My item never arrived and they wouldn’t do anything about if you ever buy from here don’t get it shipped to you I would recommend going into the store to get it

Horrible service attempted to deliver my item didn’t get through and refunded my money very inconvenient to me

I recently bought it and it already overheats a lot and the battery dies fast

Good but battery is not up to mark and display also not so quite good

It feels very light and it doesn't have enough storage

Didn’t work. I wanted an Ipad for years and when I finally got one there was something wrong with it internally. So, I returned it and bought a Lenovo and couldn’t be happier.

My package never arrived I was put in for a replacement after speaking with customer representative next day they cancelled my replacement didn’t awaits of this to me and said there was nothing they could do I spent $295 and couldn’t felt half off or anything very poor service

I didn't know you can only use wifi I can't but a data plan

Someone who hacked my email was able to pick up my order in person. They need to start checking ids. I’m beyond upset with this purchase as I cannot get a refund.

The screen has a slight nick in it. I did not notice it until I had transferred all my data.