Customer Ratings & Reviews

Someone who hacked my email was able to pick up my order in person. They need to start checking ids. I’m beyond upset with this purchase as I cannot get a refund.

The screen has a slight nick in it. I did not notice it until I had transferred all my data.

They never delivered the package and I messaged constantly about it and the issue still has not been resolved

MERCHANDISE WAS DELIVERED WITH AND EMPTY IPAD BOX. MY DAUGHTER OPENED UP HER CHRISTMAS GIFT TO AN EMPTY BOX. I WILL NEVER, I MEAN NEVER DO ANOTHER ONLINE ORDER. I HAVE BEEN WAITING ON BEST BUY TO SEND OUT AND REPLACEMENT IPAD SINCE CHRISTMAS. GIVING ME THE RUNNING AROUND. I HAVE RECEIPT, EMAILS AND EVERYTHING. NEVER AGAIN!!!!!!!!!

Was told at the time of purchase “if you use your Best Card you save 20%” Sales associate lied! She failed to say it was in the form of points. If I would have known this I would have used cash. I would have returned it but it was a Christmas gift and didn’t have time to mess around.

I know why I hate apple and never buy it. It will crash all the time, it will never stay online through the wifi. Stick with Android.

If you want to Price Match, don't bother. (Amazon) Purchased and immediately requested a price match via chat. No issues during chat, everything was fine. 354820816 Credit not applied and did a follow-up approaching 30 days. Was told wrong submission type was done by the original agent, but no worries, re-submitted you should be good. 356125641 E-Mail of denial same day, used BBY Policy of outside of 15 days to request price match. (Failed to see full case details of the clerical error originally) Did an immediate follow-up chat stating the issue of the false denial. 356137222 and since then the run around with over 10 additional case ID's

It freezes a lot plus have to strike the screen with force to move

Don’t buy broken after bought it a month later just exactly after the return window it broken.

Purchase online, and the online AI help was wrong. Returned the tablet the next day.

I think Bestbuy SUCKS!!!!! I purchased this item on Dec 1st and have not received the item or a refund. I had to repurchase it on the 12th. Bestbuy does not care about their customers and they stole my money!!! Do not use their delivery option dishonest people!!!!

I was not impressed. I had to keep putting in a code which was a pain in the butt. There was times when the screen locked up and when I try to use the touch screen it wouldn't work. I took the item back don't waste your money.

Did not get a code # from Geek squad at store. I'm an old old man. Telephone Geek had me call store for help. Store did not return my call. Without code cannot start my iPad. I live 75 miles from store. I will go there in person when I go to LaCrosse for my doctor's appointment on Feb. 6.

This one is much harder to use than my previous I-Pad. Not sure I like it.

I'll never order online from Best buy again. I went through everything from it being delayed to them not be able track it, then it just appears on my doorstep. Had my anxiety through the roof

I didn’t get this item. Confused it wasn’t delivered to my house. Please check on this. Am I being scammed.i needed one but DIDNT get it.

I ordered this iPad before Christmas and was told that it would arrive before Christmas and it never came, Come to find out that it was stolen at fed ex. I reported it and another was sent and that came late.

There was no one available to talk to re: operating the device.

Not as pleased as I thought I would be. Different format logging off rather awkward. Freezes up playing games

Had to learn how to navigate through all the prompts. You need time to just sit an sift thru all the prompts. It was not an easy transition fro a mac book pro.