Customer Ratings & Reviews

Salesman don't listen and try to rush you in and out, We asked for 256gb ipad and it wasn't until we got home that we realized he had grabbed the wrong one. The iPad itself is fine just not happy with service

My item never arrived and they wouldn’t do anything about if you ever buy from here don’t get it shipped to you I would recommend going into the store to get it

I recently bought it and it already overheats a lot and the battery dies fast

Horrible service attempted to deliver my item didn’t get through and refunded my money very inconvenient to me

It feels very light and it doesn't have enough storage

Didn’t work. I wanted an Ipad for years and when I finally got one there was something wrong with it internally. So, I returned it and bought a Lenovo and couldn’t be happier.

Someone who hacked my email was able to pick up my order in person. They need to start checking ids. I’m beyond upset with this purchase as I cannot get a refund.

Good but battery is not up to mark and display also not so quite good

My package never arrived I was put in for a replacement after speaking with customer representative next day they cancelled my replacement didn’t awaits of this to me and said there was nothing they could do I spent $295 and couldn’t felt half off or anything very poor service

I didn't know you can only use wifi I can't but a data plan

They never delivered the package and I messaged constantly about it and the issue still has not been resolved

The screen has a slight nick in it. I did not notice it until I had transferred all my data.

MERCHANDISE WAS DELIVERED WITH AND EMPTY IPAD BOX. MY DAUGHTER OPENED UP HER CHRISTMAS GIFT TO AN EMPTY BOX. I WILL NEVER, I MEAN NEVER DO ANOTHER ONLINE ORDER. I HAVE BEEN WAITING ON BEST BUY TO SEND OUT AND REPLACEMENT IPAD SINCE CHRISTMAS. GIVING ME THE RUNNING AROUND. I HAVE RECEIPT, EMAILS AND EVERYTHING. NEVER AGAIN!!!!!!!!!

Was told at the time of purchase “if you use your Best Card you save 20%” Sales associate lied! She failed to say it was in the form of points. If I would have known this I would have used cash. I would have returned it but it was a Christmas gift and didn’t have time to mess around.

I know why I hate apple and never buy it. It will crash all the time, it will never stay online through the wifi. Stick with Android.

Don’t buy broken after bought it a month later just exactly after the return window it broken.

It freezes a lot plus have to strike the screen with force to move

If you want to Price Match, don't bother. (Amazon) Purchased and immediately requested a price match via chat. No issues during chat, everything was fine. 354820816 Credit not applied and did a follow-up approaching 30 days. Was told wrong submission type was done by the original agent, but no worries, re-submitted you should be good. 356125641 E-Mail of denial same day, used BBY Policy of outside of 15 days to request price match. (Failed to see full case details of the clerical error originally) Did an immediate follow-up chat stating the issue of the false denial. 356137222 and since then the run around with over 10 additional case ID's

Purchase online, and the online AI help was wrong. Returned the tablet the next day.

I think Bestbuy SUCKS!!!!! I purchased this item on Dec 1st and have not received the item or a refund. I had to repurchase it on the 12th. Bestbuy does not care about their customers and they stole my money!!! Do not use their delivery option dishonest people!!!!