Customer Ratings & Reviews

I guess I am at an age where anything new is difficult, but since this was a replacement I thought I could just sit down and it would work! I was very mistaken! I am still unable to actually work this product! I will have to have someone come in and walk me through the operation of this ipad!

I had an I -pad years ago and wore it out. It's nice to have one back. It doesn't seem as fast as my first one oddly enough. Great to have one if you have fat fingers syndrome like me.

Let me start by saying this product is great and is exactly how you’d expect from Apple’s quality. HOWEVER - BUYER BEWARE- Bestbuy has a severe problem with these getting stolen out of the boxes before they’re shipped to your home. They blame FedEx, FedEx blames them and you’re screwed out of it and not reimbursed!! ALWAYS ship these to the store and pick them up. Bestbuy should be ashamed of their handling of this because all of their employees are aware of the issue and nothing is solved.

On Oct 12, 2025, I purchased a tablet (order BBY01-807120941934) with pickup scheduled for Dec 15, 2025. Due to personal reasons, I couldn’t pick it up that day. On Dec 16, 2025, at 5 PM, I went to Best Buy Coralville, but the manager informed me the order was canceled because it wasn’t collected on time. He suggested buying the product in-store, but the amount I paid was not refunded. This is unacceptable and violates FTC guidelines, which require immediate full refunds for canceled orders. I request urgent confirmation of the refund within 10 business days, or I will escalate the matter to the FTC, CFPB, and the Iowa Attorney General, and consider legal action.

⭐⭐⭐⭐⭐ Perfect "Goldilocks" Tablet - Fast, Gorgeous & Versatile! Purchased: Apple 11-inch iPad Air (M2) 128GB - Blue Usage: Daily for work, school, note-taking, and streaming. I finally upgraded from an older 10.9-inch iPad, and this new 11-inch model is a massive leap forward. I was debating between this and the Pro, but for my daily needs (taking notes, watching Netflix, reviewing documents, and light gaming), this is the "Goldilocks" tablet—not underpowered, not over-priced, just right. Pros: Performance: The chip is blazing fast. Apps open instantly, and I have experienced zero lag while multitasking. Blue Color: The Blue finish is gorgeous in person—it looks sleek, modern, and professional. Display: The 11-inch Liquid Retina display is sharp and vibrant. Colors really pop. Storage & Battery: 128GB is finally the base storage, which is plenty for my apps and media. The battery easily lasts all day for school or work. Accessories: I paired this with the Apple Pencil Pro (squeeze gestures are a game-changer) and a Magic Keyboard, turning it into a lightweight laptop replacement.

Glitchy and cumbersome. Mail doesn’t show in full screen.

First one that I ordered online did not work, drove 40 minutes to store to exchange because it was a gift for someone, had to pay $3 more to exchange for some unknown reason, plus gas and time. Poor customer service at store. New iPad worked, but is glitchy. Not a good product and not a good store.

These are definitely different, which is fine, but I feel they're too small. I used every little ear cushion. I could've almost lived with that but the battery would barely stay charged. I would charge it. Use it at night. It would be dying before the morning I called and called and every time Best Buy said too bad it's past 15 days. I said I've only used it a couple times I was in the hospital. They didn't care 15 days sir so I will never buy directly from Best Buy. I'll go from Amazon. They have a better return and better customer service seriously I'll never go to Best Buy again for that terrible customer service and making me keep a broken product. All I wanted was to trade in! DONT ORDER FROM BEST BUY, BOYCOTT! BESTBUY

Only had the item for 5 days and the screen stopped responding. I took it to the Apple Store and my iPad was shipped off and is still awaiting for a part that is delayed. The iPad was not cracked, dropped or no liquid damage was done to the iPad.

This is very slow, won’t stay connected, and the Touch ID is remarkably bad.

I don't love the new touch access - in the corner, vs being a center button - but it works alright

Ipad is Great Besides Battery not Lasting that Long & Screen Goes Bright & Then Fades a bit

Bought by this mistake. So I returned it back to the store unopened.

20 days only work them , was not charging , I had to take it to Apple Store to figure out what happens

First one broke and it seems cheap! We will see how it holds up with my daughter who is 10.

Same as my last ipad. Not happy with the battery longeivity.

Not as kid friendly as I would hope for. The thumb unlock is difficult for a kindergartener.

My wife didnt like she could not use without wifi.

This is not a review of this product, but rather about the shabby way I was treated at the Bowling Green, KY Best Buy. When the silver iPad I purchased my husband was defective, I had no choice but to choose another color because there were no silver replacements available.a” I was charged an extra $25 because it had a different skew number. Ridiculous

Terrible customer service my order never arrives to my door , the customer service after the claim it’s terrible I will pay for one iPad stolen Best Buy is not responsible for anything