Customer Ratings & Reviews

Terrible customer service my order never arrives to my door , the customer service after the claim it’s terrible I will pay for one iPad stolen Best Buy is not responsible for anything

Horrible service they where very rude I will never shop here again

My old IPad was very different. This new IPad is confusing and counterintuitive. The changes they made are not to my liking.

good for price during sale for basic use camera orientation is bad as it is horizontal compared to vertical

This is a graduation gift for my granddaughter and I will not be the one using it, therefore, cannot answer

For being a brand new iPad i thought it would be faster

Love the new iPad love the color and it's nice to have I upgraded

Not happy with new A16 ipad. The WiFi performance is worse than five year old iPad Air 2 running on same router from same location. Returned to store but replacement iPad performs the same. Running 18.5 os. Otherwise okay but losing home button and headphone jack also a negative for me. Best Buy handled issue well - product just under performs, in my opinion!

Screen performance could be better not that impressive

I ordered an iPad on Thursday 04/24 , to be delivered Friday 04/25. On Friday I received an email indicating the order was delayed, and might not arrive until 05/09. I decided to wait one more day until Saturday 04/26. I called Best Buy Customer service about 3:00PM on Saturday and canceled the order, which was promptly confirmed via email. The email said my Credit Card would be credited for the purchase price within a few days, I’m still waiting! On Sunday I ordered the same item from another retailer for $50.00 less. It was delivered the following day before 11:00AM.

I brought this iPad, they said it was delivered I looked everywhere in my neighborhood I can’t find it. I contacted fadex, fadex to me to contact the store . When I called the store ( Best Buy ) they refused to refund me. They customer service was very poor. Please don’t order anything from Best Buy if anything you will lost your money.

The ítem was stolen by the company best buy hired to delivery. I made a claim and best buy said that will give me the credit back. The credit was never applied. Went to the store to make the claim and they couldnt help me because best buy flag the purchased, call again and best buy said it will return the money and never happened.

I purchased this as an open box deal with the understanding it was the quality it stated. However, one day out of the return window, the screen started messing up which when I researched it appears to be an hardware issue and now I have no way to return it. I will never order again from here - I’d saved up money for this purchase and took them at their word. So incredibly disappointed

Slow response time. Some apps need to be deleted & added back on. Intermittently content drops off.

Ordered this item as a Christmas gift. The day it was supposed to be delivered it got delayed, understandable its Christmas time. But it kept getting pushed back. I tried contacting support but their response was its delivered through a 3rd party and basically did nothing about it. When I tried reaching out to the 3rd party I was never able to contact anyone. The charge still shows pending on my card and can't cancel the order until its delivered

Really great sale really mediocre customer service

Fast performance: The A16 chip makes apps, games, and multitasking run smoothly for most people.  • Nice display: Around an 11-inch Liquid Retina screen, good for watching movies, YouTube, and browsing.  • Good battery life: Typically up to about 10 hours of web or video use on a charge.  • Great cameras: 12MP front and back cameras with Center Stage for better video calls.  • Good value: Starting around $349 with 128GB storage, which is double the base storage of older models.  • Nice colors: Blue, pink, yellow, and silver aluminum body.

I bought the iPad from Best Buy trusting in the security of the delivery! However, the iPad never arrived! Best Buy hired a bad shipping company that doesn't provide the slightest customer support! There's no proof of delivery, no one is responsible for the sale, and you simply decided not to refund me or replace the product! It's absurd!!!! The responsibility for the delivery is yours! So you have to cover the replacement.

My daughter received the iPad for Christmas and when she tried to set it up the screen was not working. I took back to best buy and they told me I bought a used one which I said I paid full price and was not aware I was getting a used product. The retailer looked up what I paid and said you were correct but the sticker they put on the box is saying it was refurbished. So we paid for a new and received used.

The on and off button doesn’t work properly. I attempted to exchange today at the store. After waiting and erasing my information at the instructions of an employee:a Hispanic looking woman wearing glasses at the return line on (9/1 @12:40pm). Horrible service, she could have started the conversation with the return policy. No, she took me through all the steps then attempted to sell me a Best Buy membership. Instead of the 30 day return policy you only get 14 days. TRASH. I’ll never purchase anything else from Best Buy.