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Customer Ratings & Reviews

$354.60
Save $94.40
The comparable value is $449.00

Customer reviews

Rating 4.9 out of 5 stars with 17134 reviews

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Rating by feature

  • Battery Life

    Rating 4.8 out of 5 stars

  • Durability

    Rating 4.8 out of 5 stars

  • Display

    Rating 4.9 out of 5 stars

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Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers are impressed with the product's overall performance, portability, and excellent battery life. They also appreciate the high screen quality, fast processor speed, and appealing design, along with its perfect size, color options, and storage capacity. However, a small number of customers have noted concerns regarding its connectivity options and weight.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 842 Showing 16,821-16,840 of 17,134 reviews
  • Rated 1 out of 5 stars

    Awful Experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didnt receive my item and bestbuy thought it was right to not refund me or return my item. Awful experience. I will never purchase from them again. I have bought items over the years and have never had an experience like this. Be careful guys.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Fraudulent purchase on my account

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not purchase this item. A person came into the Kokomo Indiana store and used my phone number without my knowledge, and the employee didnt ask for ID to verify. I am livid that no one stopped the individual and allowed them to use my account to make this purchase.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Did not receive item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not receive my item however Best Buy has taken my money and also wish not to resolve my issue

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Stolen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Package got stolen and Best Buy did nothing to help

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Stolen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried to wait to revive this item and i’ve waited up to 20+ days and it still haven’t arrived or it’s been stolen

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Best Buy Sucks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is this a joke? I still haven't received it. Best Buy has the worst customer service I have ever dealt with.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Pass on this one

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m an iPad user from way back. This model has glitches. Exchanged, then returned the second one.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    To bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This IPad came defective unfortunately my time to return already past!!! The iPad turn of so fast I have to charge it every day!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Never buy from bestbuy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst customer service, you will never receive your product if you order on this website

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Best Busy sucks

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't buy from Best Buy. They will not help if a mad take is made. It's worth the drive to a Apple Store or buy from your cell carrier.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Worst customer service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i dont want your $400 gift card. I dont apprecite being lied to. say im getting a replacement then make me wait 2 weeks to change your mind. Just be straight up and ill accept it. Gave me a run around full of lies.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Gift purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was purchased as a gift and has not been opened. Please ask after Christmas

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Overpriced

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s overpriced for my opinion and requires additional purchases of protection!!!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Return

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Low batteries life, turn off all of sudden and I can not return it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    My order

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t receive my order I tried contacting them I was told I would receive a refund but I never did

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Screen stopped working, and been locked out cause it’s phantom typing in a passcode

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    They made a mistake

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was mailed the wrong item and no one hasn’t gotten back to me .

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Damaged

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not A worthy product The product which I ordered was not working good.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't buy at Best buy they steal my money Steve ma

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy steal my money , is 15 days late and nothing,

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy from here

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not shop off of Best Buy. I ordered this item and I even paid for AppleCare plus I ended up not receiving my order and they refuse to do anything about it to compensate me. They are a scam.

    No, I would not recommend this to a friend