Customer Ratings & Reviews

Purchasing this iPad was easy and straight forward. Only issue was the charging port failed and geek squad was unable to confirm the serial number due to the iPad not being able to turn on. I was told that my apple care through my Best Buy membership would not apply for this reason. I understand the situation but it really does kinda suck because now I have to go the Apple in order to correct this faulty charging port. Other than that it was a great purchasing experience.

I have struggled with this Ipad to play games. Every time I try to download one I like, it says sync failed.

I liked my old iPad better. My old iPad did mostly the same and less complicated.

No problem ordering online! I placed the order online and within a few days it arrived.

Really enjoyed upgrading to this ipad. I bought two if this one for me and one for my wife.

Good information, store seemed understaffed. Once we were served, associate was great.

Set up was easy. I’ve been enjoying using it every every day since I got it.

Worth the price, dont need anything fancier than the basic. Wish the pen came included.

Product was just as expected and arrived exactly when expected

Fast and easy just needed Id showed the worker and got my item.

Takes way too long to charge, even though the price is right and worth the money. Just takes a minute to charge.

Its alright, but the lack of a laminated screen makes this a sub-par device. Since it has such a massive air gap in the screen, you get a whole lot of screen jelly when you're using the apple pencil.

We purchased this tablet at Best Buy in Flower Mound but it was defective it was freezing when we turned it on. We went back the next day to exchange it. The front manager name Maria couldn't override the exchange and had us wait for an 1 hour as we have to get a password to remove the Apple account. I understand the Apple requirement but the way Maria handle it and said "yeah I am the manager" just to me was rude. The unwillingness to resolve it quickly and even told us to just come back. She needs a training if she's the manager.

Again, $1000 extra for very little. Not into it. 2 more.

I like its size but the touch feature with apps sometimes takes more than one time ,it might take several to navigate to get to where I want to be

We always enjoy shopping at Best Buy. Good selection and knowledgeable personnel made our visit quick and easy. Thanks

Easy to setup for grandpa who uses it with his poor vision. Lots of accessibility features.

Overall, good product but often have to press key twice to access google website

My review is not based on product but on Best Buy customer service which has been beyond poor. I did not receive the 2 iPads I ordered as Xmas gifts and received a notice from Best Buy and Roadie letting me know that my delivery of the 2 iPads was "Canceled. Sender Technical Problems" at 1:59 pm on December 2, 2025. I have unsuccessfully attempted to have Best Buy refund the almost $600 I paid for the iPads and Best Buy has failed to address this matter despite the fact that they have documentation confirming cancellation of the delivery of my order. Instead, Best Buy investigated delivery of another order (which was actually delivered) and closed the file on my request for a refund. I will never purchase anything from Best Buy again.