Customer Ratings & Reviews

Overall happy, does have Face ID though. It was a surprising discovery

Got the Ipad on a great deal. Works well for the family.

Apple iPad used for taking notes in college. Nothing fancy

Low rating is not relative to the ipad itself (I haven't even opened the box yet) but rather to Best Buy's return/exchange/price match policy. I purchased the ipad instore, spoke at length to a very knowledge rep handling the purchase, and understood I could return or exchange it within 30 days. On the 14th day, I saw a lower price on Best Buy website; waded through a ton of instructions leading me to countless 'dead ends' trying to contact the right people/department to request their price match. After many attempts and wasted hours, I finally reached someone by phone on the 16th day after purchase. I spoke with a pleasant rep who could not help me with a price match, or exchange, or return BECAUSE they have a 15 day NOT 30 day return policy! It didn't matter that I had been trying since the 14th day to figure out their website instructions. Very disappointing, time consuming, and confusing non-friendly website instructions.

Don’t really like the placement of the on/off/Touch ID button.

Meets my needs. Big enough delivery at reasonable price.

It nice but the volume sometimes just goes down on its own .

I would have gave it 5 stars because everything was perfect up to a week after the iPad stopped charging so I had to bring it back in. Thankfully everyone was helpful and got it fixed

It’s good for a 12 yer old. For his/her Birthday..

I had the worst experience ever best. Buy guaranteed me delivery on 1224 2025 and FedEx. Of course didn't deliver and all of a sudden. Nobody can find the package very poor customer satisfaction will not ever order from best buy again. Grandson's eyes on Christmas morning when he didn't get his president from his Grandpa was the worst feeling I could have had You're done. No more orders from me or anybody I can tell not to order.

The Staff at Houma store is terrible. I bought 2 iPads on October 7 for Christmas gifts. My family changed their mind. Yesterday, October 30, 2025, Keep in mind, less than 30 days of purchase, I tried to return brand new UNOPENED iPads and was told no by store employee, manager, and general manager. GM offered me a store credit. NO WHERE ON MY RECEIPT, ONLINE ORDER OR TIME OF PICKUP I WAS TOLD IT’S a 14 DAY RETURN POLICY. I was also to by store employee the manager and General Manager have a discretion. Maybe someone needs to look at the manager and General manager on training employees, especially with the holiday upon us. I have spent plenty of money in this store, but after the encounter I had with this store… I will NEVER spend another penny in Best Buy.

Great ipad for me ... For see movies and streaming .. i full recommend

On Oct 12, 2025, I purchased a tablet (order BBY01-807120941934) with pickup scheduled for Dec 15, 2025. Due to personal reasons, I couldn’t pick it up that day. On Dec 16, 2025, at 5 PM, I went to Best Buy Coralville, but the manager informed me the order was canceled because it wasn’t collected on time. He suggested buying the product in-store, but the amount I paid was not refunded. This is unacceptable and violates FTC guidelines, which require immediate full refunds for canceled orders. I request urgent confirmation of the refund within 10 business days, or I will escalate the matter to the FTC, CFPB, and the Iowa Attorney General, and consider legal action.

Ok, hard to install office program .hard to set up print cabpability

This was easy to set up. Just had to have my phone near by

Apple user interface is nit very intuitive. I had a difficult time using the ipad when i wasnt within wifi range. It seems most of the function require a wifi connection.

Great product. Super fast internet chip. Amazon color

Very nice, good deal, nice color, thin, light weight

I am having fun with it. Lots of nice features. I am happy with my purchase.

My old IPad was very different. This new IPad is confusing and counterintuitive. The changes they made are not to my liking.