Customer Ratings & Reviews

The screen has a slight nick in it. I did not notice it until I had transferred all my data.

It freezes a lot plus have to strike the screen with force to move

My wife didnt like she could not use without wifi.

Not as kid friendly as I would hope for. The thumb unlock is difficult for a kindergartener.

For being a brand new iPad i thought it would be faster

MERCHANDISE WAS DELIVERED WITH AND EMPTY IPAD BOX. MY DAUGHTER OPENED UP HER CHRISTMAS GIFT TO AN EMPTY BOX. I WILL NEVER, I MEAN NEVER DO ANOTHER ONLINE ORDER. I HAVE BEEN WAITING ON BEST BUY TO SEND OUT AND REPLACEMENT IPAD SINCE CHRISTMAS. GIVING ME THE RUNNING AROUND. I HAVE RECEIPT, EMAILS AND EVERYTHING. NEVER AGAIN!!!!!!!!!

I purchased this as an open box deal with the understanding it was the quality it stated. However, one day out of the return window, the screen started messing up which when I researched it appears to be an hardware issue and now I have no way to return it. I will never order again from here - I’d saved up money for this purchase and took them at their word. So incredibly disappointed

Idk why these devices cant just have a proper file system or why all the productivity apps are now just subscription based scams but it would be great if this device was more like a steamdeck where you could actually run real programs on it.

Did not get a code # from Geek squad at store. I'm an old old man. Telephone Geek had me call store for help. Store did not return my call. Without code cannot start my iPad. I live 75 miles from store. I will go there in person when I go to LaCrosse for my doctor's appointment on Feb. 6.

Purchase online, and the online AI help was wrong. Returned the tablet the next day.

There was no one available to talk to re: operating the device.

This one is much harder to use than my previous I-Pad. Not sure I like it.

My package never arrived I was put in for a replacement after speaking with customer representative next day they cancelled my replacement didn’t awaits of this to me and said there was nothing they could do I spent $295 and couldn’t felt half off or anything very poor service

I think Bestbuy SUCKS!!!!! I purchased this item on Dec 1st and have not received the item or a refund. I had to repurchase it on the 12th. Bestbuy does not care about their customers and they stole my money!!! Do not use their delivery option dishonest people!!!!

My Card was compromised from this theiving A hole! 2 purchases from Best Buy. After replying to Best Buys shipping information after i explained what happened , nothing came back? Best buy could care less that my card information was stolen. All they care about is the money.

good for price during sale for basic use camera orientation is bad as it is horizontal compared to vertical

This is a graduation gift for my granddaughter and I will not be the one using it, therefore, cannot answer

It’s ok the price was fair but not really that great of a product

The on and off button doesn’t work properly. I attempted to exchange today at the store. After waiting and erasing my information at the instructions of an employee:a Hispanic looking woman wearing glasses at the return line on (9/1 @12:40pm). Horrible service, she could have started the conversation with the return policy. No, she took me through all the steps then attempted to sell me a Best Buy membership. Instead of the 30 day return policy you only get 14 days. TRASH. I’ll never purchase anything else from Best Buy.

Screen performance could be better not that impressive