Customer Ratings & Reviews

The on and off button doesn’t work properly. I attempted to exchange today at the store. After waiting and erasing my information at the instructions of an employee:a Hispanic looking woman wearing glasses at the return line on (9/1 @12:40pm). Horrible service, she could have started the conversation with the return policy. No, she took me through all the steps then attempted to sell me a Best Buy membership. Instead of the 30 day return policy you only get 14 days. TRASH. I’ll never purchase anything else from Best Buy.

Screen performance could be better not that impressive

I'll never order online from Best buy again. I went through everything from it being delayed to them not be able track it, then it just appears on my doorstep. Had my anxiety through the roof

Not happy with new A16 ipad. The WiFi performance is worse than five year old iPad Air 2 running on same router from same location. Returned to store but replacement iPad performs the same. Running 18.5 os. Otherwise okay but losing home button and headphone jack also a negative for me. Best Buy handled issue well - product just under performs, in my opinion!

I ordered on Dec 1. Best buy is supposed to do an investigation on this. They charged my credit card too. I was supoosed to receive a text or email by Dec 27, but didn't. I didnt get anything for Christmas because of this.

Item isnt anything like i thought it would be , wouldn’t recommend

I ordered an iPad on Thursday 04/24 , to be delivered Friday 04/25. On Friday I received an email indicating the order was delayed, and might not arrive until 05/09. I decided to wait one more day until Saturday 04/26. I called Best Buy Customer service about 3:00PM on Saturday and canceled the order, which was promptly confirmed via email. The email said my Credit Card would be credited for the purchase price within a few days, I’m still waiting! On Sunday I ordered the same item from another retailer for $50.00 less. It was delivered the following day before 11:00AM.

I ordered this iPad before Christmas and was told that it would arrive before Christmas and it never came, Come to find out that it was stolen at fed ex. I reported it and another was sent and that came late.

Slow response time. Some apps need to be deleted & added back on. Intermittently content drops off.

Battery don’t last the day HESITATION WHEN TURNING ON

Not as pleased as I thought I would be. Different format logging off rather awkward. Freezes up playing games

My iPad was never delivered to me I had did same day delivery at that they would’ve give me a refund nor a replacement iPad so my daughter birthday was messed up

Apple products are not hard to find but I try to be loyal to Best Buy. They delivered this Ipad via Door Dash. Fine, if that is rhe quickest way to get it to me. It arrived a whole day later than the deliver by date when I placed the order. Disappointing Best Buy.

I know why I hate apple and never buy it. It will crash all the time, it will never stay online through the wifi. Stick with Android.

My experience this time was really bad. When I was installing the screen protector, I saw dust particles under the glass. If you buying this item make sure to check everything

Didnt recieve an IPad I received a 60$ portable battery card instead that Best Buy doesn’t even sell thankfully I was able to get a refund but very upset this was supposed to be a Christmas gift

Good but battery is not up to mark and display also not so quite good

Had this iPad for about a month and it stopped charging out of nowhere. I am currently waiting to see if they will replace it.

I never even got my order when I sent a refund request they denied it and told me to contact authorities

Worst customer care ever…………….,,,,,,,,,,,,,,,,,,,,,,