Customer Ratings & Reviews

Screen stopped working, and been locked out cause it’s phantom typing in a passcode

Really great sale really mediocre customer service

I did not purchase this item. A person came into the Kokomo Indiana store and used my phone number without my knowledge, and the employee didnt ask for ID to verify. I am livid that no one stopped the individual and allowed them to use my account to make this purchase.

We’ve had it for a few weeks and it’s already broken. The screen protector Best Buy charged us for did not work. Our previous one from Google worked for five years, I wish Best Buy sold them. Tried to get a replacement in store, they said we have to wait for an appointment this weekend. Still waiting.

Its just an ipad but i told sales man i didnt want blue and he gave me blue

Salesman don't listen and try to rush you in and out, We asked for 256gb ipad and it wasn't until we got home that we realized he had grabbed the wrong one. The iPad itself is fine just not happy with service

If not a Apple user. Its complicated. Sticking with Samsung. Easy peezy.

Horrible service attempted to deliver my item didn’t get through and refunded my money very inconvenient to me

we purchased this item from best buy with the understanding their geek squad could set it up. my wife has called for an apt with NO return. I am currently on hold after calling the main store. My advise is shop somewhere else if you need service.

i dont want your $400 gift card. I dont apprecite being lied to. say im getting a replacement then make me wait 2 weeks to change your mind. Just be straight up and ill accept it. Gave me a run around full of lies.

Do not shop off of Best Buy. I ordered this item and I even paid for AppleCare plus I ended up not receiving my order and they refuse to do anything about it to compensate me. They are a scam.

I have not yet received my item and already asking for review

We have no recieved this item at all. It says on the tracking that it is delayed

I tried to alert store, no one seemed to really care

it's the iPad - the standard tablet. There's really nothing to say - it just works. The base model is perfect for those of us upgrading from the iPad 9th Generation and older, although you'll need to get used to newer interaction methods (ie: no home button, swipe gestures, etc.). Most have a modern iPhone, and this now fully mirrors those. Everything is a step up from the old models - rear camera is finally usable (in mid to bright conditions - low/dark scenes use your phone), screen is noticeably better/brighter, performance is snappy, device weight feels lighter overall (even though the specs say otherwise). Recommend for general content consumption and those upgrading from older base iPads. One thing it doesn't have is Raise To Wake (like iPhones) it does not wake up picking up - got used to that with the phone. Comes with a 20 watt USB-C charger and braided USB 2.0 cable. I finally have a house without Lightning connectors!

The Roadie delivery service stole my IPad!! The picture on the delivery notification was not my house! Do not trust your delivery driver!!

Horrible customer service. The woman that helped me was not helpful.

Bought the open box iPad in excellent condition it was the worst piece of crap there was try to get another one for the same price. I got that one and they said no I couldn’t do that.

Would not copy from my old ipad, finally got it to take info from the cloud, that took a very long time. The second day it has frozen while loading a game. I am VERY disappointed in this device!

i love my iPad. It has a faster chip and can go faster than I can even think at times. Also the storage is so much better as well. It is a great product and I would recommend it highly to my family and friends