Customer Ratings & Reviews

Battery life is the only bad thing about it. Other than that it’s your basic iPad with touch ID

Item poorly packed, damaged, Best Buy was of zero help. Empty promises of a resolution. Managers of no help either. Customer service like it used to be non existent. Customer is not valued.

Great goft for my daughter. She's had the older ipad, so i know she'll be so haopy on christmas!

Salesperson asked me to consider renewing my “Best Buy card” never mentioned it was a citi credit card, appreciate the 10% rebate I guess I will receive at a later date but feel I was mislead into getting another credit card I don’t want or need

I dislike apple products because they are a greedy corporation and android is better. My wife likes this though.

Unhappy about non splitting keyboard. I also miss the home key. Hate sweeping up down bottom.

Battery life con m2 you would think it would be fast enough hmmm but my old mini seemed faster loading web pages waiting to trade in but no trade in value yet will try mini 7 next

This review is for an 11 inch Ipad Air purchased for my wife a few days ago. Best Buy was fast in shipping and i received it in good shape. She loves this Ipad and has for the past several years. It is really fast and really clear with really great features plus it is light and has good battery life. Really good buy.

Best Buy sold me a defective iPad and won’t exchange it for a new one because its past the 14 day window. Be warned… if you shop Black Friday and save your items for Christmas the 14 period is over!! They say the return period is extended for Christmas but that’s a lie. Will never buy anything here again. Worst customer service I’ve experienced in a very long time. Thanks for wasting my money!

Oooooooooooooooooooooooooooooooooooooooooooooooook

I specifically bought this to read comics on and it's fantastic at it. It's lightweight and the great screen + high DPI + form factor is perfect. Pages pop almost better than in physical form. I also use it for managing my home automation dashboard and streaming media, and it's flawless at that. May have been a bit overkill on the specs for what I need it for, but I'm fine with buying more than I need to future-proof it and the display and weight were the driving factors for me, which it delivered on. My only critique is that the placement of the front-facing camera means I look extremely awkward on video calls if I try and hold it in portrait mode, I'm constantly looking off to the side at an angle, but I'll give them the benefit of the doubt and assume that most people do calls in landscape, and you can't really have it both ways.

The product is fine however the cable and adapter doesn’t belong to the iPad and I had to bought them again

Wasn’t what I wanted, salesgirl sold me wrong item & if I took back for exchange would cost me 45.00

Someone stole it before I could even gift it to my amazing granddaughter

Could not sync or connect with internet and apple account.

Emails showing up many hours late. Everything else is ok.

Unfortunately this sale was completed with fraudulent use of my credit card. so not much I can say about product except that you have zero security and protection for such theft. Why nobody bother to verify identity of person picking up iPad?

Did not receive the order even though it was the delivery fault by FedEx and best buy and never got the resolution from both the companies. Never gonna avail the services of this company again

I use the ipad to watch videos and also sometimes use it as a second display for my macbook. The lightweight design makes it easy to carry around or hold for long periods. The sharp screen really stands out. Battery life is another big plus; it holds up all day without needing constant charging, which is super convenient. Overall, it’s a sleek, reliable device that’s great to use. Also, I got it on $100 discount from Best Buy.

Battery performance is too bad not even running for 12hrs. Tried to reach tech team but no help as diagnostics is green.