Customer Ratings & Reviews

It was never delivered by the shipper and I have been told that I would not receive a replacement or refund. I have spent @ $7,000 this year alone at BB, but I will never purchase anything again due to this incident and the customer service follow up. I requested a call from the group investigating the non delivery and it never occurred.

Why does Best Buy FUMBLE EVERY single online order ? Why are your logistics so terrible. WHY IS YOUR ONLINE SUPPORT SO AWFUL ? wWhy do you burden your customers with your operational challenges and NOT give them adequate support in fixing your FUMBLES and lost items.3 weeks and still NO TABLET.

Someone delivered it to the wrong house or stole it, Doesn’t even look like what I put. It’s nothing wrong with the way I put the information in and it’s the same every time.

horrible delivery, best buy is now using Door Dash?? the package was well beat up, smelled badly and a day late... save your time and money go to Apple and pick up in person or have Apple send it by a real delivery company ... WTHeck Best Buy???

gets to hot while using and shuts off, stopped working after a couple months

Sad disappointment. I have always owned Apple products, they have gotten progressively worse. This was the worst product I have ever purchased.

iPad doesn’t even turn on anymore. No it was not dropped and yes I have tried all the steps to turn it on.

I will never purchase anything from Best Buy again!!!! My delivery experience was horrible and a big hassle.

You send the wrong color!!!! Even though you sold it to me in the store.

Really enjoy the look and feel of my new IPad. Great keyboard response and was easy to setup. Improved battery time and screen.

Liked the lightweight, faster with a 256g. The camera is great with such clarity of the photos

Over the past 15 years I've owned every level of iPad that has been made, and after using the iPad Air with M2 chip, I see no reason to spend the extra money for the Pro version anymore. Great iPad, good power, excellent screen sharpness.

Bought this online for pickup. Everything went so smoothly. Love this new Ipad Air.

I have been an IPad user for as long as there have been IPads...my wife and I decided to retire our older IPads as our wedding anniversary present to each other. We were really amazed how easy the startup and transfer from the older IPads to our IPad Air. After using our new IPad comparing features we are very glad we upgraded! Much improved experience!

I upgraded from an ipad air 4th Generation. Absolutely love it works as it should the battery life is not the greatest but i do play games alot so i would say its due to that. Love the color ( purple and went with the 256GB same as old ipad) getting it up and running was very fast and easy no problems.

Really useful, it was perfect and works very well.

It’s literally the best present I’ve ever gotten for my daughter. She’s doing amazing artwork on the iPad. Even if I hadn’t gotten it on sale, I would have willingly bought it for full price. I highly recommend buying this. I don’t think you’ll be disappointed!

The store folks were very nice and helpful. It would have been nice if they would have sold me the correct pencil for the pad …the first one was the wrong one. It would have been nice if the items would have actually been at the store I went to but I ended up traveling across town to the other Best Buy for both items separate times. I haven’t shopped at Best Buy since your silly Covid 19 policies which I thought were very stupid. I vowed never to shop there again but this time I needed something quicker than what I could get it from elsewhere.

I needed a solution to replace my old iPad quickly for work. The BestBuy team was fabulous. Fast delivery & perfect condition.

Ordered in store and was delivered on time. The iPad is great with the discount I got. The whole purchase experience was smooth and satisfied.