Explore the latest Back to School techShop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$664.95

Customer reviews

Rating 4.9 out of 5 stars with 4359 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.8 out of 5 stars

  • Durability

    Rating 4.8 out of 5 stars

  • Display

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers are satisfied with the product's excellent overall performance, speed, and impressive battery life. They also appreciate its portability, perfect size, lightweight design, and great screen quality. However, some users noted minor drawbacks such as the lack of a high refresh rate, phone capability, or facial recognition, and occasional issues with heat dissipation or Touch ID.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 203 Showing 4,041-4,060 of 4,360 reviews
  • Rated 5 out of 5 stars

    So helpful to use for college

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use my iPad so much when taking notes and studying.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 1 out of 5 stars

    Good Product, Poor Customer Support

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product itself works as expected, but my experience with the price match process was extremely disappointing. I noticed a $100 price drop just a week after purchase and submitted a request using the online price match feature. I only received a partial credit of $17.50 ($18.61 with tax), and the remainder never showed up. I contacted customer service multiple times. Initially, they acknowledged the issue and said it would be resolved in a few days—nothing happened. Weeks later, I was given a case number and told to expect confirmation within 24 hours—again, nothing. When I called back, they claimed there was no record of the case and told me they wouldn't be taking any further action. Because of this experience, I’ll be considering other retailers for future purchases whenever possible.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Hr

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good customer service, good products in Best Buy. Always love to shop in Best Buy since 7 years

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent purchase

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my granson for school. He is very pleased with it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Birthday

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Birthday gift for granddaughter and she loves it thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love my iPad.

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just need to know how to turn if off. Everything else is fine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The right purchase!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product that was in stock - rep answered all my questions in a consultative manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ipad purchase

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the product, but love the service even more. Thanks Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good experience purchasing.

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service buying iPad. Knowledgeable salesman.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best buy ipad

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tablet for school. Will recommend to everyone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Apple ipad

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not using it as much as I thought I would but I like it when I do

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Good but expensive.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good but expensive ipad air. I use it over 2 months .

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    all good so far

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    all good so far. It was a gift. Easy to set up and use. I dont have anything else to say. It was a replacement.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPad Pro

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product with amazing OS and great features that incorporate the eco system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ipad air m3

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good product, great customer service, clean store!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is outstanding and visual qualities are excellent

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 4th iPad, so I not only like it, I use it everyday! Great quality!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great value and great customer service!

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the staff was very helpful and i really love the ipad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ipad review

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent customer service by best buy and the best up to date IPad by Apple

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service and excellent product and always a great shopping experience

    I would recommend this to a friend