Customer Ratings & Reviews

Nothing new no big chances if you have m2 and want to upgrade to m3 not worth it go to the pro in stead

Works as expected. Had to replace a 7 year old ipad

I purchased this IPad for $599. I picked up the IPad 4/17. Bestbuy then put it on sale for $499 so I contacted Bestbuy 5/3 to get a price adjustment. They said I’m 1 day outside the window and they cannot honor the price adjustment. I have been a long time customer of Bestbuy. I will be deleting my app. Cutting up my credit card and will never purchase anything from them and tell everyone how petty they have apparently become. I always held Bestbuy as a step above every other store for all my electronics purchases. Obviously the customer does not come first anymore. Hard to believe after all the years and all the business that this is how they treat a loyal customer. Cell phones, refrigerators, microwave, vcrs, DVD player, many video games and several consoles, 3 old fashion tvs, and 4 flat screens, a surround sound, a sound bar, a videotape transfer device, a couple vacuums, toys, phone cases, headphones, and on and on. Just hard to believe they stuck it to me after my years of loyalty.

Good enjoy well. I refer to friends and colleagues

I placed my order online and it said it would be delivered by Sunday. My order was delayed and didn’t show up on Sunday. I went into a Best Buy on Sunday and spoke with an employee and they said there was nothing they could do. I went online and it stated that after reporting a delay Best Buy legally was required to offer me a cancellation. I was unable to cancel my order. I reached out to customer support and they said I couldn’t cancel the order or pick up in store and had to “just wait” I needed the iPad for work on Monday but didn’t receive until Tuesday at 7pm. On Monday at 7pm i finally received actual shipping information. Best Buy scams you by providing a shipping code for UPS when the order hasn’t even been accepted by a courier then switches it to your actually shipping code once they receive it days later. They do this so they don’t have to offer a cancellation or return when the item hasnt shipped. One of the worst shipping/customer service experiences I have ever had. I would highly suggest not purchasing online at Best Buy they will lie to you every step of the way.

i got it for recording on garageband. its actually worse than my 3GB RAM 2019 ipad. usbc doesnt provide enough power for audio interfaces reliably, would do a TON of research before purchasing if recording in logic or garageband. if you dont youll start spending a lot of extra money just to get it to work like the old version.

The staff knows nothing about customer relations. He used best buy credit to spoil my credit rating

The Apple iPad itself is great, but do not trust the Best Buy trade-in process. I started emailing the trade in team because the day of purchase that I had selected the wrong capacity/color on my trade-in. It took them over two weeks to respond to me and by then the trade-in time had lapsed. I spent close to two hours on the phone with customer service only to be told the only thing I could do was email the trade-in team.I was told that there was nothing they could do and wouldn’t accept my trade-in. Be cautious with Best Buy.

It’s good to know this is what the person who stole my credit card number bought. No ID check by Best Buy. Plus the constant reminder to review this product is insane. Stop sending me emails to reviews it.

I bought this 27 days ago, as of today, and Best Buy has a standard return window of 15 days. Since it is outside the return window, it's out of Best Buy's hands, even though I bought it on August 20th & today is September 16th.

Hate it Doesn’t work No email Don’t buy from best buy

NEVER HAD A CHANCE TO REVIEW THIS PURCHASE. PROMISED DELIVERY ON 7/10. TOOK OFF WORK FOR THIS. PROMISED TO INFORM ME ON THAT DATE ABOUT TIME. NEVER CONTACTED. I CALLED AND AFTER LONG HOLD WAS TOLD THERE WOULD BE NO DELIVERY. NEXT POSSIBLE WOULD BE ON 7/19. CANCELLED PRODOUCT THE NEXT DAY

This was bought with a stolen credit card. You’re complicit

Did not like it at all. Not comfortable to open returned it.

I gabe a 1 star because I almost lost this item and the keyboard, awful service from best buy and fedex, sent a more than 900 package without asking for a signature, beside was deliveries in a wrong address and Best buy only said it was already deliveries contact your lawyer

NEVER PURCHASED ITEM AS SOMEONE STOLE MY INFORMATION! PERSON OR PERSONS WERE ABLE TO PURCHASE ONLINE AS A “GUEST”, NO ONE VALIDATED THE IDENTITY OF THE PERSON WHO PICKED IT UP CURBSIDE! GOOD JOB BEST BUY!

Someone stole my credit information and made this purchase.

Worst sales people. They have no sense of customer service. We were treated like aliens. Just get rid of them please.

It's fast, the screen looks amazing, and everything runs so smoothly. Great for work, drawing, and streaming. It's lightweight and easy to carry around. A bit pricey, but totally worth it if you use it every day.

The sy is terrible to navigate around, but the tablet nice and fast