Customer Ratings & Reviews

My mom loved it! The iPad is very nice with good quality and easy to use.

Great for digital art paired with the Apple pen. Good applications with lots to fiddle with.

Excellent advice and explanation of options. Great service

it’s was so exciting it’s was for a surprise i appreciate best buy for help get the best gift.

Best thing i every bought super durable and good for it lts price

Excellent service , very good and very good Excellent

This was a great purchase and it is a great device and everyone at the Best Buy was very helpful.

The product itself works as expected, but my experience with the price match process was extremely disappointing. I noticed a $100 price drop just a week after purchase and submitted a request using the online price match feature. I only received a partial credit of $17.50 ($18.61 with tax), and the remainder never showed up. I contacted customer service multiple times. Initially, they acknowledged the issue and said it would be resolved in a few days—nothing happened. Weeks later, I was given a case number and told to expect confirmation within 24 hours—again, nothing. When I called back, they claimed there was no record of the case and told me they wouldn't be taking any further action. Because of this experience, I’ll be considering other retailers for future purchases whenever possible.

I love my new iPad. It’s so convenient to use. But please make sure to check around it’s pretty pricey.

I have an older model and love it. This is for a birthday gift to my sister!!!

Wonderful customer service only enhanced the sale price.

Birthday present for son. Supports his college needs

I had it for about 3 weeks 2 day & Didn’t disappointed very reliable .

The ipad is fine but I had to buy it elsewhere. The Best Buy delivery system is absurd. My delivery was cancelled by the local drive and I was unable to reach anyone at the delivery service and after hours on the phone a Best Buy rep finally told my I'd just have to buy it again and trust they would eventually cancel and refund the original order. No confirmation, no way to ensure it would actually get refunded, completely ridiculous. Also you can get it cheaper elsewhere. I'd give stars if that was an option.

Great price and good value for my trade in. Highly recommended

Amazing device, my wife loves it. We have been using it daily.

Came quickly to my home. Very happy with product price and promptness

The product is good and bestbuy is very comfort to buy online and in store.

Bought this for self and daughter took it. Darn she is happy that’s what matters

Great service and I loved it and thank you for working with me