Customer Ratings & Reviews

Had an IOS bug both times, had to come in for an exchange

Love the Batterie life and speed. However not big of a fan of the Touch ID.

About what you would expect from an iPad. Works great for my kid

good for engineering and the sciences. was very good.

the product is exactly as expected. but the in store experience of this best buy is really awful honestly. for this particular experience i waited for almost 45 minutes waiting for an associate to unlock the case that had the smart folio i needed for the ipad i just purchased. which is insane, why does only one employee have the correct key to unlock a product that im sure sells multiple times a day? in general, this store has just been going down hill for years. takes forever to get someone to help you, all the “demo” units that are out are broken(other than the apple section, because apple would never allow that to happen). if there was a better in person shopping option in town for electronics i would not ever step foot in this store again. just a really bad experience and none of the employees i have intersected with seem to care. chattanooga is a growing city, you’d think that a company as big as best buy would like to have a strong presence but again its a last resort option for me to step in this store. i go in best buy’s in other cities while traveling and they’re beautiful and well stocked and have all the new and exciting electronics out for people to experience and this one is nowhere near that. do better

For the price you would think it would be faster you can tell its not that fast coming from the 6 year old ipad pro.

Don’t pay the extra money for this IPad. AI is invasive and annoying- absolutely not worth it to me

Good performance. I bought it to replace an laptop

Thus is my first time using an ipad. Was not informed before purchasing that this ipad operates by wifi not wireless.

I purchased this as a replacement for my older iPad Pro. Thought it would work well. So far I miss the facial recognition feature. That is complicated by the poor performance of the Touch ID.

Very good iPad for kids battery don’t last long but for kids is good

Good but expensive ipad air. I use it over 2 months .

It is just ok, settings are some time difficult to deal with.

This was an open box item listed as “Excellent.” Was delivered after promised time and I needed to buy elsewhere as it was needed at a specific time. I took the item to BB for return unopened but noticed, as it was being unpacked, the charger and cord was missing. How is that excellent? Not what I’ve seen in the past from Best Buy.

great purchase, smooth delivery, happy with the purchase

I think I will like it once I figure it out. It is just enough different from previous IPad that navigating it has made it difficult. A bit more introduction would have been a tremendous help, especially for one who has limited experience.

Nice, but do NOT use it with Verizon. They are the worst company to active phones or anything with. They will lie to you and hang up on you, even the supervisors. Avoid at all costs!!!!!!!!!!

Does what it needs too. Camera not that great could be better.

iPad is great. Unfortunately the Best Buy store clerk gave and sold me the wrong pen to go with this iPad which caused A LOT of issues while trying to set up the new pair. The biggest issue I have is that this iPad was purchased for a USMA cadet (in store at Best Buy even though I should’ve bought directly through Apple but needed it sooner) whom can NOT leave campus to return the wrong item we were sold. I live MANY states away!! Clearly the store’s fault as I had NO control over which apple pen to purchase since customers don’t have access to locked cabinets. Needless to say I ordered the correct pen (reluctantly) from Best Buy online to be delivered to USMA and my cadet is able to use the new iPad as intended to take notes in classes. NOW I’m tasked with having my cadet mail me the pen (which is an ordeal for cadets) so that I can return the pen to a physical store as I’m not allowed to mail it in for a return. Spent 53 minutes on and with Best Buy customer service people to no avail! Again, Best Buy store mistake NOW my ordeal to get my $135 refund from them - due to their store clerks mistake - while jumping through hoops along the way!!! Thanks a lot for your help and customer service!!!!!

ITS OKAY BUT NOT WORTH THE PRICE MAYBE ITS BETTER THE 11 GENERATION