Customer Ratings & Reviews

So far I believe it will be a great product. I bought it as a Christmas gift so it hasn't been used yet.

Great product to work mobile. The display helps the consumer make valuable decisions about their purchase.

Fast shipping and great item. I saved over one hundred dollars which was good for me

The screen has an incredible quality and resolution

This was a gift for my niece who made the deans list in college. She's also part of their honors program and I feels gift like this makes in worth it.

Great replacement for old dinosaur IPad that had forever, amazing picture and video

Excellent product and I would recommend it to everyone.

So far I’ve loved my new ipad upgrade. The picture quality is amazing and the view in screen is good.

The customer agent was fantastic and very helpful. I love my iPad and use it mainly for reading. The clarity is great and easy to use!

Excellent and very practical and specially for my bussines! Thanks Best Buy for the opportunity to Purchase it ……….

This iPad quality is wonderful; however the battery goes down too quick for me.

Shouldve done ipad air. Ipad pro is a lot of machine power

Very nice and efficient nice picture and best of all its just like having a bigger phone

great especially for school, good for taking notes, and watching videos.

Great product item does everything it says it will. Apple products are very reliable as well.

Great buy, does not disappoint. The upgrade was worth the purchase.

Reliable, dependable and elegant this was a great buy no, a best buy!

Amazing workers and amazing place to be at really recommend this store.

I love the mobility I have with this IPad Pro!!! Get you one ASAP!!

While Apple's sleek designs and innovative technology often garner praise, it's crucial for buyers to be aware of the challenges lurking beneath the polished surface. My recent experiences with Apple's software reliability, failed promises, and frustrating customer support reveal glaring inadequacies with a bureaucratic system more invested in redirecting problems than genuinely solving them. When purchasing an Apple device, one might not realize they're also investing in the software and accompanying support services. The intertwining of these elements means there's no clear avenue to critique the services in isolation. It seems the only channel to air grievances about Apple's services is through a review of their tangible devices. Even more concerning? There appears to be no direct feedback mechanism within Apple that works towards genuine improvement. I invite others to leave tales of their own apple horror stories in similar reviews. Regrettably, my own experience with Apple's support has been nothing short of a nightmare. For three agonizing months, I sought assistance for an issue with my daughter’s device. Despite sending them detailed logs and error screenshots 70 days ago, Apple's response has been nonexistent. Their senior advisor promised a follow-up, which never materialized. When I took the initiative to reach out, they suggested restarting the entire troubleshooting process, disregarding the countless hours I've already spent on the issue. Evidently, Apple’s “policy” forces customers to revert to the rudimentary steps of problem-solving, like "let's reboot the device", even after extensive back-and-forth. My patience ran thin during a call with a “senior advisor” who, instead of assisting, chose to end the call and inaccurately report that I hung up. All because I told him I wasn’t starting over again due to Apple’s own failure to follow through. My time and effort are important too, and the absence of an escalation process and the inability to break away from a cyclical support system is profoundly disheartening. A particularly alarming incident occurred after the latest iOS release. Parental controls, meant to shield young eyes from inappropriate content, have catastrophically failed. Content, including mature movies, are became accessible to my young children overnight. The only way to fix it was to turn of all family sharing, breaking numerous other aspects of the Apple ecosystem. This isn't the first instance either; a previous iOS update presented similar challenges. Apple's silence and lack of accountability on such a severe flaw are unacceptable. While Apple's hardware might dazzle, their support system and software reliability are in dire need of introspection and overhaul. The bureaucracy seems more focused on redirecting issues than genuinely resolving them. It's disheartening to see a brand of Apple's stature falter in such fundamental areas. Potential buyers and users should approach with caution.