Customer Ratings & Reviews

I bought this iPad Pro M4 two weeks ago. The display quality is excellent. I traded my iPad Air at Best Buy. Customer service at the store was very professional.

This is my 3rd iPad.impressed with the speed, performance, and memory.

Great ipad, fast and efficient and will buy it again if needed

Best Buy Salt Lake City store tried to sale me an open box iPad for more then was listed online. When I showed them the price online. The employee said it wasn’t the same one so I told him ok, well then I want the one they had listed online. He wouldn’t do it, I asked for a manager she wouldn’t do it either. They kept making excuses. So I said fine I’ll order it for pick and succeeded in purchasing it for the online price I just had to wander the store for an hour while they got it ready. When I picked it up the box it was more damaged than the one I had seen earlier. I opened it, and the iPad was dirty and had a screen protector on it. Their where quite a few dust bubbles in the glass. I noticed what I thought was a large scratch. I thought ok maybe this isn’t the one I saw earlier. I took a closer look and realized it wasn’t a scratch, it went all the way through. Separating the screen into two large pieces. I wondered if maybe with how thin it was, if maybe the thinner iPads where more fragile, so I went online expecting to see a bunch of people having issues with the screens breaking. Instead I found people testing apples claim that the thinner iPads were just as durable as the older, thicker models. When I showed the iPad to Apple geniuses they told me. The ipad was deliberately broken, the box and iPad looked like it had been scratched, dropped, or stepped on. The Best Buy had only shown one open box iPad of the model i purchased. I went out of my way giving Best Buy the benefit of the doubt, but it seems that when I went behind the managers back to get the iPad for the cheaper price. Someone damaged the iPad, in retaliation for not going along with them charging more in store, then what was posted online. I know this is more a review of Best Buy the the iPad. But I think it’s important consumers know how the employees behaved. I liked the iPad, but kind of sick of apple continuously trying to drive the cost up on electronics. The iPad boast all this power but the apps all run about the same. As when I purchased my last new iPad before it started slowing down. Only this iPad cost $200 more at launch than the last one. And it makes you but a whole new pencil at $129 making your old $129 dollar pencil, useless on the new iPad. It’s more powerful, but I haven’t really seen a major reason why, it’s the same old apps and iOS limitations, that keep the iPad Pro, from getting the most out of its hardware.

Love it so far just shopping for cases is difficult.

Love the updates. Powerful in a smaller footprint. It’s replacing my dated MacBook.

I received the best help possible Gave me so many options and suggested great warranty

I love my iPad. The screen is vibrant and the speed is great.

Love it, absolutely everything the way it is advertised.

It’s awesome!!! The world at your fingertips. The technology and how simple it is to use, Just love it….

Excellent quality item as expected from MAC. Wish there were more apps specifically for Ipad Pro

Great product, easy to get from best buy and good quality for the price and able to easily get accessories.

it was big upgrade coming from iPad Pro 11 inch 128gb m1 I need more storage and 256gb delivers that worth the upgrade and buy

I love the apple ipad its one of the best products i have purchased. Easy to use, great camera and does everything I need to do without having to own a laptop

The graphics are great and the response time is awesome.

Great product I love it I’ve bn wanting this iPad for awhile now

Great product. Only down fall is that they don’t sell any protective cases at this time

Excellent service. Easy online purchase and seamless delivery

Essentially indistinguishable from the previous generation.

On 6/30/2024 I purchased this IPAD at Best Buy Buford. It wasn't available in store, so they told me they would deliver it to my house. A few days later I received an IPAD. A few months later I tried adding internet to the IPAD and I was not able to. I am an extremely busy person, I did not have the time to figure out why I couldn't add internet. It wasn't until a few months later that I realized that they had sent me the wrong IPAD. I went in store and spoke with the manager Jermaine who was not able to help me. He referred me to and 800 number. It is very unfortunate that they could not resolve this issue for me in store. I paid for an IPAD 11, which is several hundred dollars more than an IPAD 9. I have been a loyal customer of Best Buy for several years.