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Customer Ratings & Reviews

Your price for this item is $489.99
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The comparable value price is $699.99

Customer reviews

Rating 4.9 out of 5 stars with 3633 reviews

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Rating by feature

  • Battery Life

    Rating 4.7 out of 5 stars

  • Durability

    Rating 4.8 out of 5 stars

  • Display

    Rating 5.0 out of 5 stars

Pros mentioned filter

Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers frequently mention the large screen size and ease of use as significant advantages. Positive feedback also highlights the performance, camera quality, and battery life, while some users appreciate its lightweight design and Face ID functionality. However, the high price point is a recurring concern, along with the lack of a headphone jack and limited storage options for some users. A few users also expressed mixed feelings about the absence of a home button and the Apple Pencil's compatibility and price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 179 Showing 3,561-3,580 of 3,633 reviews
  • Rated 2 out of 5 stars

    Nice, but not worth the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this because I kept seeing it and thought it looked like a much nicer iPad. After using it for a few weeks, I wasn't in love with it. I ended up returning it and purchasing an iPad Air instead. It doesn't have the ProMotion display, but it works just as well and you don't have the screen turning off on you simply because you're not staring at it like on the Pro. I know they like their FaceID but it doesn't work well if you're using it to deliver a speech from because the screen automatically shuts off.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Quality issue

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought an iPad Pro 18 months ago. The camera broke in 7 months. Apple gave me a new one, but 9 months later the microphone broke in that one. Apple quality appears to have diminished considerably.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    A leap forward in utility

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always get good service and price at Best Buy. However, there have been instances when I have received excellent service and it is for those that I continue to come back.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Perfect replacement!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Smashed my iPad 12.9 and needed a replacement! Was quoted $600 for a new screen so might as well get a new iPad! Thanks apple!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    USB-C was a downer...

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not thrilled about Apple's halfway conversion to USB-C. I get why they are doing it but they need to move their whole portfolio...

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Upgraded Ipad

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice Ipad, but would of preferred if it was a little bigger. Overall, it is a step up from my previous Ipad.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    overpriced

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not worth the extra money compared to a regular ipad. charge didn't hold long soon after purchase.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not the best iPad

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After only 1 day of use, the iPad started to heat up whenever I would use it while charging. The screen would also lag often.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Price

    Rated 2 out of 5 stars

    Too pricy

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a good Tablet, but it is too expensive for what it does. too pricy

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    11-Inch iPad Pro

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the 11-Inch iPad Pro open box (certified). It would not power on at all. Took it back!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Very sleek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice ipad but the sales personnel sold me the wrong product so I'm returning it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Average

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Average at best. The original iPad Pro was more powerful in my opinion. Not worth the money.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    VERY nice but very delicate. My glass cracked.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fine and crack not noticeable. But repair costs as much as replacement.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned did not like because the touch screen did not work well

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Too small

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great just too small ..returned for full refund..

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product overall for new users who need it for daily use

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not happy. Too heavy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wouldn’t recommend there much better products on the market

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not worth the upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish I had kept my old one, not worth the money sadly

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good product, easy to use. Happy with it....

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    A very good purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been a very good purchase for me. I used it for business. Able to use the pen for signing documents that the best buy rep recommended, and my daughter creates art on it as well. Fast, light, and very useful.

    I would recommend this to a friend