Customer Ratings & Reviews

I purchased my iPad Pro 12.9 to take instead of taking my laptop. It performs as expected.

The IPAD is working great so far. The annoying part is that none of the accessories is backward compatible to the older versions. I had to buy a new pen. If I want an extra charging cable I’ve got to buy it. Even the plug is not the same, so I can’t use my old plugs. Really, Tim Apple?

Worked for 10 months. Now it won't turn on. Grabage!

The item I got was not the right Ipad, I wanted the one with Wifi and Cellular, didn't realize till I got home that it was the wrong one. I took it back this past Sunday and tried to get the right one, I was there for over an hour waiting on someone to help me. I was told to go to the cellular dept by returns. I waited there 30 minutes only to be told to go to the computer dept. I waited there another more than 30 minutes only to be told to go back to the cellular dept. I waited there another 15 minutes then left. You are about 30 employees to short. I use to really enjoy shopping at Best Buy but no more, I actually hate it now. Kid in the computer dept looked to be about 10, I ask him what Ipads they had, he tried to find it on his phone for 15 minutes but didn't know how to do it, then just sent me away back to the cellular dept. Only 2 people working there with a line of 6 or 8, most just walked away.

Came in super quickly and is exactly what we wanted

Ipad was glitchy when loading games. It would take a minute to download screen views.

It was extremely awkward with size. It reminded me of a binder from high school

Isn’t very touch sensitve when I touch it doesn’t respond

It’s an apple product. It’s what I expected. No more no less.

Nice ipad súper pro latest model, great price to Best Buy

A bit to large but I wanted the graphics vs the smaller sizes

My ipad would not charge after only having it for about 30 days.

It’s a decent tablet but with the screen blooming it’s an extremely disappointing product overall. I almost think the 12.9” screen is meant for more “computer” use vs full time tablet based on the weight and size.

Would not like to give a review thank you very much

Amazing hardware, but software is very lackluster. Also miniLED bleeding is horrible in darker environments. It's a shame for such an expensive product.

This rating is about the service at Best Buy and not the iPad. The iPad is fabulous. However, it was a gift and when i returned to Best Buy to have my data transferred and trade in my old iPad as is for what is claimed on the website, I was told it would cost me $80 and instead of a credit toward the iPad, I would get an in store credit against a future purchase. Not to worry. I will not need the credit since this is my last Best Buy purchase. There are too many places to buy online or hello Apple store.

I have been waiting for the second ipad pro which I bought for weeks. Totally unacceptable. Do you just want me to cancel the order and go to Apple directly? Just unbelievable re the lack of communication from Best Buy other than to say it is pending. Your chat room was also absolutely no help as your chat person could not access any information. Disappointed is not the word. I need this resolved. Thank you as I respected your organization...but no ore. Jeff Brabec

Service sucked. The guy who was helping me had a nasty attitude. I was looking to buy a keypad he told me ...I don’t have the key why don’t you go to someone else with an attitude like I committed a crime just asking for his help. This guy should get fired. They should have better PR training. You guys just lost a customer. I went to the next guy and he was worse. I made a complaint to the manager.

Recently tried to register my iPad Pro within the 30 day window for AppleCare plus only to find out that because it was a display/open package that the product is not eligible for the program. To make things worse it was originally registered 5 months before I bought it making my normal warranty expire in 7. They tried to sell me the AppleCare and Best Buy hardware warranty at the time of purchase, I declined. Did they know?

YOUR PHONE SYSTEM SUCKS BEST BUY SEEMS LIKE IS GOES AOUT OF IT WAYS SO MAKE IT IMPOSSIBLE TO CONTACT THE STORE OR ANYONE IN THE STORE!!!