Customer Ratings & Reviews

Not at all what we wanted or asked for and this is what they gave us

Only disappointed with the length of battery. Down to 50% charge by noon.

Wouldn’t buy this again just shouldn’t sell items that don’t keep its charge and gets hot Took it backbefore the 12 days and they didn’t take it back

Lasted 24 days before it completely died, no charging indicator when plugged in, completely dead. Bringing it in tomorrow to fix it or exchange it.... great 1200 dollar product

Not use to an Apple product and I'm learning as I go.

Horrible experience at the store , the staff was very rude and unprofessional.

I am so disappointed I charge my I pad 100 % and I can only use it for 3 to 4 hours

After an update, it is HORRIBLE for a few days. I've had less than 3 hours. It can even drop significantly while the screen is off.

Hasn’t even been 1 month and it doesn’t turn on. Couldn’t get a service appt till 10/1.

For now since I don't have the item yet and it was ordered on the 7th.

Since I don’t have this iPad because it was purchased with my stolen credit card, I can’t give a good review. So, I’ll say 1 star for constantly getting an email by Best Buy to review an iPad that was purchased by thieves.

Great ipad. I had the air 4th gen before whichIloved for 3 years. Big difference in speed and of course bigger screen.

I ordered this online Friday night. I received great communication via email that the order had been received and another email when it was ready for pickup. I walked in the door Saturday morning and received instant service. The two young ladies asked for the email with the confirmation QR code, which I gave them. I was led to the pickup area where I received my iPad Pro and was on my way. My in store time was five minutes and I was on my way home to explore my new device..

I hadn't upgraded my tablet in several years and I was actually very surprised by the differences in them... processing speed being one of them. Although this is a heavier tablet (I upgraded from a 9.7" iPad Pro 1st generation), it doesn't feel cumbersome to me.

Great product, big , wide and light at same time ,

So my 1st Gen iPad Pro 12.9" finally started to show signs of fatigue after 8yrs. More specifically the battery/power unit was malfunctioning, my choices were fix, or after 8yrs just upgrade. I upgraded. I love the iPad in every aspect except I miss the fingerprint ID option. That and the extra bezel on the old iPad, else, perfect. Really my rate is 4.5, but can't give half stars.

Easy to use and lightweight. This is my first Ipad

Was having issues with my iPad Air 5, they made this trade in so easy. I got a refurbished one, and you could never tell the difference from the brand new thing!!! This iPad has been treating me so good since I got it. I cannot thank the Best Buy employees enough for helping me make this decision. They were through with the entire process and helped me find the best match for me. I’d highly recommend day and night over- this isn’t my first refurbished product from them and it won’t be my last. If you’re thinking about it… do it- you won’t find another price- I know because I’ve looked LOL. Best Buy is the place to go. You will be well taken care of, and they WILL find what’s best for you. If you’re thinking about it. Do it. <3

This ipad is so powerful and easy to use. Digital artists will love this ipad.

I had it for 2 weeks and i made an appointment to geek squad because it will not turn on