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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 571 reviews

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98%
would recommend
to a friend

Customers are saying

Customers admire the 12.9-inch iPad Pro's large screen size and ease of use. The excellent sound quality and surprisingly long battery life are also frequently praised, along with its manageable weight for its size and ample storage options. However, some customers find the high price point to be a significant drawback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-20 of 79 reviews
  • Pros mentioned:
    Processor speed, Screen size, Storage

    Rated 5 out of 5 stars

    Best Tablet Available

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Screen size and resolution are superb, coupled with the additional ~250GB of flash storage makes it the ultimate for traveling especially for long flights! More storage for movies (even HD) to choose from :-) The more I use it, the more I love it, use it everywhere, and feel as though I would be LOST without it! The iPad is extremely fast (in comparison to my iPad Air 2), and I love the finger/thumb recognition for login similar to the iPhone 6 and newer which speeds up the process of getting access considerably. Also purchased the Logitech Logi Create keyboard and cover to give better protection than the Apple keyboard. With the Logitech cover/keyboard a glass screen protector is a MUST to prevent rubbing from the keyboard edges from creating a "smudge" line across the screen. Learned this by reading reviews on the Logi Create. Buy the screen protector before you use the Logitech keyboard/cover to keep from getting the bad experience first hand as several others did. The Apple keyboard does not have the same issue, however it does not have the protection for the back of the iPad the way the Logitech cover does. One additional plus for this and any smart connector keyboard/cover is that you can use the keyboard during a flight because Bluetooth is not required!! You can't miss if you use these three together (keyboard/cover, glass screen protector, and the 12.9" iPad Pro). One of the best gifts (Father's day for the iPad) and purchases (Logi Create keyboard/case and glass screen protector) I've ever received/bought!!

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Screen size
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Almost a Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product. The screen is amazing and it's very fast at running some professional software apps (like Outlook). The pen works well too. However, adding all of the extras to it, like case, pen or external keyboard, is costly. You need to have a real purpose for this machine before spending your money.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Screen size, Sound quality

    Rated 5 out of 5 stars

    Great machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The giant screen is amazing. It is crisp and has incredible clarity that makes reading business documents and reports easy and comfortable. I literally use it to do all my work and it has almost replaced my laptop. The 256 GB is good enough space to store all my favorite music and videos. Speed, sound quality, battery life, and design are very good. I'm very pleased with my new iPad Pro.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Does not disappoint

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Fire HDX 8.9 was experiencing problems after two years of heavy use. Add to that it was only 32gb and I had to constantly delete apps, I was looking for an upgrade. After much research I came to the conclusion I needed a top of the line tablet, with strong processing, lots of memory, and name brand reliability. My choices came down to this IPad Pro 12.9 and Microsoft Surface Pro. A sale with Best Buy convinced me to get this IPad Pro and I could not be happier. Everything runs smooth. Every third party app, every website, every process on the IPad itself - exactly what I wanted. Everything is easy and intuitive, exactly how a tablet should be. Battery life is outstanding, considering the amount of time I spend on this, and the number of things I have running on here at once. I can play Spotify or Prime music in the background, while constantly switching between many different games, YouTube, email, etc, and there is no lag in any of it. The speakers are great. Whether playing a movie, listening to music or streaming tv this tablet is top notch. I'm wracking my brain trying to find something that needs to be improved... I'm coming up with nothing.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Processor speed, Screen size

    Rated 5 out of 5 stars

    Love this iPad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great resolution, easy to use, I have not seen any problems with it yet. I probably don't use the full potential, but it does the job for me, I'm upgrading from my old iPad and the speed of this new iPad is amazing. Once you get used to the size and sharpness of the screen it's hard to go back to my old one. My old iPad still works and hopefully this will last as long too.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Storage

    Rated 5 out of 5 stars

    Once you "go Mac" you won't go back!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Talk about a powerhouse! I purchased the Ipad with 256 GB to replace my Windows laptops and it surely surpasses my expectations! Paired right up with my Iphone and it cruises the web with speed to spare. Paired with the Smart Keyboard it makes for a light and portable laptop with touch screen capability. Buy this big one and be prepared to be impressed!!!

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Screen size

    Rated 5 out of 5 stars

    Great iPad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice size and very fast. Would not hesitate to buy this product again if I need another one.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Processor speed, Screen size

    Rated 5 out of 5 stars

    Great device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great display. Fast processor. Easy to use. Light weight.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Screen size

    Rated 5 out of 5 stars

    BEST TABLET YET!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first iPad. My previous tablet was the Samsung Galaxy Note 10.1 2014 edition, which I loved, but I wanted a larger size tablet to use for handwriting notes, and then came this beautiful 12.9 inch iPad Pro. The pencil is fantastic and the writing experience is as close to a pen and yellow pad as you can get, making it feel completely natural. I had to get used to the many features but the transition was easy enough. I have the smart keyboard as well which I find very useful and comfortable to use. The iPad is very fast, setup was easy and the display is crystal clear. I also love the fact that I can send and receive text messages from the iPad as well as make and receive phone calls (I recently switched from a Samsung Galaxy Note 3 phone to an iPhone 6s Plus).I have yet to use the many other features that came with this device and am looking forward to using it to its fullest potential. My favorite note-taking app is Notability, which I find perfect for my needs. I have no complaints whatsoever about this iPad and I hope Apple continues to make the larger sized tablet available for many years to come.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Screen size

    Rated 5 out of 5 stars

    Awesome Buy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the large screen and the speakers are amazing! Plus graphics are beautiful and apps load quickly. The ability to split the screen and run two apps is great. With the Pencil and a keyboard it is awesome!

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Screen size

    Rated 5 out of 5 stars

    I am very happy with my purchase.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with my iPad Pro 12.9" purchase. I love playing games on the larger screen. The speakers are great for listening to music. The speed is much faster than my previous iPads. I do not have a pencil yet, but I plan on purchasing one soon.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Storage

    Rated 5 out of 5 stars

    iPad Pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lightening fast tablet! Does everything you ask of it and more! Four built in speakers sound amazing! I recommend the Pro for optimal performance and get the highest storage that you can afford! You won't be disappointed!

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Screen size

    Rated 5 out of 5 stars

    Great device for elderly computer novice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After years of computer angst, my husband finally expressed an interest in learning to do his own product searches and email.. He got interested in my original version 1 iPad but got frustrated when we could no longer upgrade the OS and apps would not work. Our new 12.9 inch iPad Pro is a dream for him. Very fast and easy for him to read the paper online. He is also enjoying the new apps we can now get due to the newer OS. I am loving the larger screen and FaceTime capabilities. We are very pleased with.the purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Screen size

    Rated 5 out of 5 stars

    12" iPad Tablet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Right when you believe it could not be much better in viewing, speed, flexibility and features - then Apple comes out with this new version! Wow!!! I was hesitant spending the money due to the fact that I own a 3rd generation iPad and have been very happy with it. So, I took the bite and am very happy with all the features and capabilities of the newest version. I feel satisfied that I made the right move and well worth the investment! Now that I know what it does, I would do it again!

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Has practically replaced my laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It really is an awesome piece of equipment. For the size, it hardly weighs anything, easy to hold with one hand. It's fast. It's a beast. I do love the pressure sensitive screen. My only complaint is that they didn't really think through the stylus design. The stylus (bought separately) works incredibly well, and it looks awesome; however, when you're not using it, it's a pain to keep track of. Hopefully Apple will come out with a more cohesive design solution to pair the pencil with the iPad in the future. But don't let that stop you. This thing really is awesome.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Screen size

    Rated 5 out of 5 stars

    Best tablet in the market

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I call it the flash... Super speed, and with the big screen, this iPad can easily replace your big laptop. Not to mention it is super light... Love it

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Screen size, Sound quality

    Rated 5 out of 5 stars

    Fantastic for me!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The increased size is perfect for my use of internet and book reading! The speed and camera are really great for pictures and facetime too.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Screen size

    Rated 5 out of 5 stars

    12.9 Inches of Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the size of this iPad for Photo editing and document drafting purpose. Surprisingly light weight, and super fast.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Processor speed, Screen size

    Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All the benefits of an iPad and a larger screen. We love it. It is fast and super user friendly. Pick it up and go.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Screen size

    Rated 4 out of 5 stars

    Great product, but too big

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went in looking for the smaller version of this product, but it was not in stock. I have an older model that's getting slow and glitchy so I wanted to upgrade. The pros are that the display is simply amazing. I love the screen size for movies, the processor is very fast, I wouldn't change anything about it. They tell me that I can use a stylus to draw just like an artist. Unfortunately I have no talent and chicken scratch in 4k ultra high def is still chicken scratch. The con to this thing is it's size and weight. I tend to use this while laying in bed and I have the fear that I'm going to drop this on my head. I think that the pros are outweighed by the cons, for my specific case; to be honest, if I were going to purchase this again, I would get the smaller version. I end up using my old clunky iPad even though it doesn't function well, simply due to the convenient size.

    I would recommend this to a friend