Customer Ratings & Reviews

It's the best item I've bought. Thanks BestBuy. :))

We bought this for my wife and I to use throughout the day. It has been so useful. One of Apple’s flagship products. We have not had any issues.

This experience was a series of good and bad issues, so bear with me. Good: I purchased this 13" iPad Air at Best Buy on sale. They had my color choice in stock. Bad: The iPad's wifi was defective, toggling on and off every 5 seconds. I have never experienced a defective Apple product! Good: I brought it into Best Buy, and the very busy Geek Squad Technician broke away for a minute to hear about the wifi issue and declared it was defective, and I can return it for another one. Bad: I took it the returns counter and they did not have another unit in stock. I would have to place an order for another one, but she said their computer would not allow her to order it at the sale price. She said I could take this up with the REGIONAL MANAGER. Good: The regional manager just happened to be in the store, assisting another customer with a complicated transaction, and I waited around 10 minutes. He was a very pleasant person, and quickly resolved the pricing issue, and ordered the replacement. So he saved the day! Bad: What if the RM wasn't in the store. What would have been my recourse? Take the defective iPad to Apple? Good: The replacement unit arrived at my house before noon of the next day, as the regional manager had stated. I was very pleased with that outcome from the RM. Not so Good: New iPad: While everything worked on the replacement iPad, for whatever reason, during the initial setup it required an update to the new and reportedly buggy IOS26. We have noticed that the iPad does exhibit the bugs, such as sluggish touch response or screen lockups, it is also not as stable and requires us to turn it off and on again more often than our other iPads. During the initial setup of the first unit, the update to IOS26 was not required, and was not chosen due to my aversion to reports of its bugs. Something to keep in mind until a better version of IOS is released.

Love it! I ordered it online and it arrived a little earlier than the estimated delivery date. The checkout process was straightforward, simple, and felt safe. I always buy my electronics from Best Buy they always have the best prices.

So easy to setup and sync my iPhone to the iPad. Reading articles so much nicer making the text bigger. Pictures big and clear and so easy to transport from dinning table to living room chair. Very happy with purchase.

I'm not an Apple fan, I am not in their ecosystem. I bought this for my wife for Christmas. She is in the Apple ecosystem and she loves it. She loves it, so it must be 5 stars

Works as intended. My wife uses it to take notes for school. This doesn't leave her side most of the time.

Great product very useful tool. And great for entertainment!

great purchase for my son for high school. Needed something that was east to use and compact for travel.

Went from 11inch to this. Performance is awesome, Display is great and it doesn’t drop the brightness. One downside is 128gb storage price.

Daughter love the bigger screen and takes it to school every day to take notes in all her classes.

Love the bigger size. With the new iOS update, it really acts as a PC. Be sure to buy the Keyboard too.

Loved the iPad, just decided to exchange for the 11" for ease in taking notes during nursing clinicals.

Excellent, better than mac i would say. If you want a key board you can, just buy, if you just want a touch screen you can.

I love my new iPad. I added the keyboard to my purchase and it makes things smooth and easy. Highly recommend it.

This is my new iPad my other iPad doesn’t work right anymore I bought it in 2012. I love this iPad I down loaded games on it now I find it hard to cook and clean

Excellent product. No issues whatsoever. Transition from old iPad to this one went very smoothly.

I love my iPad, the screen is big enough it feels as if I am typing on a laptop, makes it easier to complete my work!

Excellent product for use or work watching listening

This is the nicest tablet/iPad we’ve ever purchased. My daughter is thrilled to have it for her college courses over the next four years!