Customer Ratings & Reviews

Best Buy technicians have helped me multiple times when I’ve been out of state working in my computer malfunctions, I really appreciate your kindness and professionalism.

This iPad represents one of my most satisfying purchases. Its performance capabilities are exceptional, empowering me to accomplish a wide range of tasks with remarkable efficiency. I am so impressed that I intend to remain a loyal Apple customer for future technology acquisitions.

This experience was a series of good and bad issues, so bear with me. Good: I purchased this 13" iPad Air at Best Buy on sale. They had my color choice in stock. Bad: The iPad's wifi was defective, toggling on and off every 5 seconds. I have never experienced a defective Apple product! Good: I brought it into Best Buy, and the very busy Geek Squad Technician broke away for a minute to hear about the wifi issue and declared it was defective, and I can return it for another one. Bad: I took it the returns counter and they did not have another unit in stock. I would have to place an order for another one, but she said their computer would not allow her to order it at the sale price. She said I could take this up with the REGIONAL MANAGER. Good: The regional manager just happened to be in the store, assisting another customer with a complicated transaction, and I waited around 10 minutes. He was a very pleasant person, and quickly resolved the pricing issue, and ordered the replacement. So he saved the day! Bad: What if the RM wasn't in the store. What would have been my recourse? Take the defective iPad to Apple? Good: The replacement unit arrived at my house before noon of the next day, as the regional manager had stated. I was very pleased with that outcome from the RM. Not so Good: New iPad: While everything worked on the replacement iPad, for whatever reason, during the initial setup it required an update to the new and reportedly buggy IOS26. We have noticed that the iPad does exhibit the bugs, such as sluggish touch response or screen lockups, it is also not as stable and requires us to turn it off and on again more often than our other iPads. During the initial setup of the first unit, the update to IOS26 was not required, and was not chosen due to my aversion to reports of its bugs. Something to keep in mind until a better version of IOS is released.

Great performance while multitasking and good display screen size.

Excellent product for use or work watching listening

I purchased my iPad Air very quickly when I went into Best Buy. I had a knowledgeable and delightful salesperson who made it easy for me to decide which product to choose.

First iPad and love it! Still getting use to the bigger screen

product is so good and my father finds its very ease to use

is honestly a good iPad if you’re on a budget. I love how big it is, and is really good if you need it for school or just if you want an iPad

Love it! I ordered it online and it arrived a little earlier than the estimated delivery date. The checkout process was straightforward, simple, and felt safe. I always buy my electronics from Best Buy they always have the best prices.

The best tablet I've ever bought and the service at the Best Buy store was the best, it has good and fast service. Thank you very much.

I love my iPad Air. The 13 inch is great. I no longer have a laptop so it’s great. Great to watch movies on too. Very happy chose the I pad air 13”

The sales guy was extremely helpful with me on deciding on an iPad or a laptop. I decided on the iPad and very happy. Even the local Apple guy helped me out!

Great choice if you want a powerful, versatile tablet that works for entertainment, productivity, art, and school/work tasks. It sits right between the basic iPad and the more expensive iPad Pro, offering a large, bright screen and excellent performance without the Pro’s premium price.

Love the iPad Air 13-inch. The big screen is awesome without feeling bulky, it’s super fast, and the battery lasts all day. I use it for work, browsing, and watching stuff, and it handles everything easily. With a keyboard and Pencil, it’s hard to put down. Definitely recommend.

Best deal ever, got this deal from open box iPad looks brand new for half the price

We baught this for our special needs grandson and he loves it. it has been a great tool

The iPad is simply one of the best tablets available today. If you're looking for quality, speed, and versatility, the iPad remains one of the top choices out there.

Open box in excellent condition only very small dent in frame. Works great would buy it again. Fast delivery.

Great visuals and very easy for wife to utilize on daily basis