Customer Ratings & Reviews

Didn't even have iPad less than 30 day's the wouldn't come on the tablet was running hot and wasn't on had to go Apple Store long story short they did replace it

amazing upgrade from prior I pad pro screen, Battery seems to not last quite as long as prior model.

It is perfect Ipad for the money but the way it is so thin is making me nervouse.

Overall, iPad is good quality. It’s great for schoolwork. On the go.

Good for price. Easy to use. Definitely helpful device. Poor customer service late delivery.

In hindsight I wish I would have just gotten a cheaper case and keyboard separately. The keyboard is not well integrated into the case. So when opening the case I feel like I am having to juggle the keyboard, case, and ipad. I also wish that the case had the option for the ipad to sit at a lower angle. I bought this as a cheaper alternative to apple's magic keyboard, but now I will be buying another basic case and just keeping the keyboard to use when I need it. The outer material of this case also marks easily.

Good device but no new futures need more new technology

Order was there upon my arrival as promised. Line was long.

Not sure how to rate this, except unsatisfactory. This IPad was purchased for a birthday gift, and had it shipped-directly to me via mail. I never checked until recently because I trusted Best Buy because I had no reason not too. Then I noticed on the outside of the box (unopened) it stated “standard glass”, when I ordered and paid for the OLED screen. I will be taking the boxed (unopened) back to Best Buy for an updated straight exchange. I will be sure to comment again after meeting with Best Buy to let you know their response and how they made things good. I am relatively sure Best Buy will make things good.

good overall, sometimes will shut off and takes a while to turn back on

Was in line to pick up my iPad and got overlooked like a second class citizen like my money didn't have no value because of my color so I left the iPad in the store and got my iPad from Amazon Best Buy customer service is very bad. Will be a long time before I make another purchase there.

The iPad is good but Only 3 months and the usb and charger failed to charge. I got “ not charging “ message when plug in usb.

Exactly what I expected and was wanting as an upgrade over ny old ipad air.

I have been using iPads since they cane out , I usually buy from apple. this time I didn't. all Best Buy and apple are selling you are on gong subscriptions to everything, they are really nbadf high promises and not unless you pay for every month , my old one might have been slow and stuff but obselaet ,this new one even apple help center can not get to work and flow properly

Had a defect out the box, perfect half circle at the bottom that looked like what used to to be the home button. I honestly diddnt know it was a defect til about year later when screen flickered.. come to find out it was the defect all alone rhat was causing a few issues. Either way best buy nor apple would fix it. Apple even stated it was a factory defect just warranty was up. Tried to contact legal team and they are reluctant to help giving out the info.

I would suggest opening it and looking at it first! I have purchased many refurbished items and this one was the first to come with the previous owners personal sticker collection. 2 massive very hard to remove stickers. I get this was used but this made me feel like i bought off of the owner and not Best Buy. I feel like it’s not refurbished at all it’s just returned and put back up for sale! I worried about scratching and dropping my brand new $1000 iPad the entire removal process! Make me nervous about future purchases

The display caused PWM sensitivity for me. I feel dizzy after a few minutes of using it, and I eventually had to sell it on eBay.

It did not come with charging cord and charging wall charger. Manager was not helpful and gave me a use charging cord. I returned the item due to poor customer service at the store.

The iPad is great, Best Buy, not so much. The associate signed me up for a credit card, only saying the words "Rewards program" until I saw the card on the screen. I should have read everything I clicked through but I was tired from a 6 hour drive. I feel violated, I thought I could trust Best Buy.

It’s a nice device, the price is steep. 3 stars I rated it due to price . Otherwise it’s a premium product .