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Customer Ratings & Reviews

Your price for this item is $419.99
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The comparable value price is $599.99

Customer reviews

Rating 4.8 out of 5 stars with 5661 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers praise the 9.7-Inch iPad Pro's camera quality, ease of use, and screen size. Many also appreciate its light weight and performance, along with positive feedback on battery life and speakers. However, some customers find the price to be high and express concerns about the storage capacity and memory. A few users also mention limitations related to the device's RAM.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 275 Showing 5,481-5,500 of 5,661 reviews
  • Rated 3 out of 5 stars

    Nice ipad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my iPad. Wanted a newer model since I was buying it myself. Was originally gonna get the newest iPad Air

    I would recommend this to a friend
  • Cons mentioned:
    Storage

    Rated 1 out of 5 stars

    Very upset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i never asked for a 32g, i asked for a 64g from the sales rep. I am just realizing after 2 years later, i purchased the wrong product. I conversed with the sales rep about a 64g. After my wife started complaining about memory space as of late, i became aware of the matter.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 2 out of 5 stars

    Old

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took it back for the 10.5 and do not regret my decision at all

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 2 out of 5 stars

    Has been fun to learn how it works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New way to check email. I do not have to sit at the computer all day.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    good for the time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this was my first iPad purchase and it was okay, eventually it died on me.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good value

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery did not hold a charge. Died right after warranty was up.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Just okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm disappointed in the lack of internal memory this new ipad has.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not as good as my last Ipad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does not run any faster than my last Ipad air II. They changed the magnet strength and location so my last keyboard case does not work now. Additionally the battery does not last as long as the Ipad AIR II . Overall I am disappointed. First time I am disappointed with an Apple product upgrade.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    nothing really special

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    for the most part its like all the other ipads not all that impressed

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not quite worth

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    iPad is now a bit useless. Not very competitive compared to Surface.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    For the kids

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought as a birthday gift. As usual, same old stuff from Apple.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    iPad Pro is a great pc.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to return iPad Pro for a new one due to software issues.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great for Apple users

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a great tablet, my wife did not like the app format.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    harder to activate the pro than we thought

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very fragile and sensitive to anything touching the screen

    No, I would not recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    This is a great iPad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This iPad is absolutely amazing. I upgraded from an iPad Air and this won completely kills that one in every shape, way, and form. Personally, I'm not a fan of the true tone display, so I actually turned that feature off. Everything else is amazing. As soon as I picked it up, I was amazed by how much thinner and lighter it was compared to my iPad Air. The cameras on this iPad are the exact same ones that are on my iPhone 6s, and we all know how great of a camera that is. This iPad blows away my iPad Air in terms of performance. The Air lags just from performing simple tasks, such as typing. This one runs so smooth and amazing that it makes me feel sorry for anyone who still owns the original iPad Air. The display is absolutely stunning. It has the same resolution as my old iPad, but this one just looks so much better. It feels like I'm looking at a sheet of paper, even with the true tone display feature off. The colors are very vibrant and text is very crisp and everything is sharp. It is amazing for viewing pictures, taken with the new 12mp shooter. And the speakers just blow away anything in its class. It's actually somewhat unbelievable that something this thin & light can produce this much sound. "Hey Siri" is a useful feature as well, just like with my iPhone 6s. Touch ID is great to have, though it is not as fast as the sensor on my iPhone 6s is. However, it is definitely better than not having it at all, because entering a passcode all of the time on my old iPad Air made ME feel old. I do wish it had 3D Touch. I think it's the only thing missing when compared to my iPhone 6s, and in my opinion, it is a pretty big loss, as I use that feature a lot, especially in iOS 10. All in all, this is a great tablet and I would recommend it to anyone.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    cancelled purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    cancelled purchase as received same product as gift

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Price, Ram

    Rated 5 out of 5 stars

    Best iPad yet, even if $100 over priced

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dunno why they decided to call this the Pro. Should be the Pro mini. No reason to charge $100 premium while halving the ram of the actual pro and just including a better screen and more speakers. They've always just kept the same price point at each new release. That aside this is the best iPad you can buy right now.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Questionable ipad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brought it home,started entering my info,and the screen started flashing gray lines and constant changing colors.......returned it to Best Buy......Best Buy provided me with a new one

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Gets very hot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I left this in my car in the desert and it got really hot with the windows closed. It smelled like burned toast but it was actually a dead snake in my trunk.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor condition

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always purchased open box and been satisfied! That being said, I can't believe they would even let someone return this item in the condition it was in. I had to drive two hours to return and purchase a new one. I called the next day as the item went on sale and the only price match they would give was after my reward certificate were applied to order. I have spent thousands at Best Buy, but this will be my last purchase. Very unsatisfied. Deleting app today and closing account!

    No, I would not recommend this to a friend