Customer Ratings & Reviews

Like many have said in their reviews, I was hesitant to pull the trigger on $500 headphones. Especially having already owned a pair of AirPods Pro. I watched plenty of reviews and listened to demo pairs inside stores before purchasing. I even tried to compare less expensive headphones but the sound quality and noise cancellation of those couldn’t compare. Found them on sale for $449 at the Base Exchange and Best Buy price matched so I grabbed them and have been pleased since.

Amazing build quality with superb lossless audio. My only con is it should be louder, but all in all good good headphones

This is the best audio piece you can get from Apple. The functionality and the design is amazing.

These are comfortable and sound great. They are better than the beats.

The noise cancellation and sound quality are great. BUT they are heavy and not super comfortable to wear. They don’t hold a very long charge. I bought these because I wanted over the ear headphones and I love my AirPod Pros. I will probably trade these in for Sony or Bose.

Great build quailty and great audio. And it connects to my devices really quick

There was so much hype when this product came out. It's good but not worth the price as it is way too pricey. Quality of sound is great but it's a little heavy compared to the other competitors. As I said it's way too pricey for a product like this.

Outstanding product. Truly forward thinking. I’m so happy with my headphones they were worth every penny!

Good product, a bit pricy but worth it. Sound really good and are comfy

My daughter loves these headphones. Very comfortable, love the noise cancellation

Good experience!! Everything was perfect I have them for 1 years and still perfectly fine!

Sound great and more comfortable than the ear buds. Microphone works well

Very happy with these, noise cancellation works well and overall sound quality is good. I’m an analog that likes vinyl but these make digital sources quite enjoyable if not exactly true. They bring a different dimension to the music. They also work well in headset mode and I don’t get any complaints about mic quality.

great headphones, comfortable and fit over my earrings.

Product works great and a full battery lasts me for up to 4 days. Love the noise cancellation at the gym

I like the comfort and audio they provide in my ear

Worth the price, quality sound. These look good and sound great. Highly recommended

What can I say? These are wonderful headphones. All of the smaller AirPod models from Apple are great, so to have an over the ear headphone like these is very nice. The sound quality on these is amazing! The noise cancellation is outstanding. I love to bring these with me when I travel, and go on the airplane.

I love the noise canceling because I can't hear my annoying familly and its very confortable.

I was a little disappointed when I received the AirPods Max Open Box Excellent. When I first opened the box I immediately noticed there were make up stains from the previous owner all over the ear cushions and even on the headband. With some cleaning I got the makeup off, but for something that is advertised as open box excellent and basically brand new I would expect BestBuy to clean the product before sent to the purchaser. In addition, when I first connected my AirPods I got a notification that the AirPods were still connected to the previous owner's iCloud and they could see the location of the AirPods. (This also has happened with friends of mine who bought the open box excellent also.) I called BestBuy and they told me there was nothing they could do, all I could do was return them and wait to buy new ones since the Silver were out of stock. Instead, I got connected with the Apple store and they helped me reset them. Overall these are amazing headphones and came very fast but I am very disappointed with BestBuy's open box excellent. If you are reselling previously owned products they need to be cleaned and wiped to be basically brand new, especially when someone is basically paying full price for an "Open Box."