Customer Ratings & Reviews

I was a little disappointed when I received the AirPods Max Open Box Excellent. When I first opened the box I immediately noticed there were make up stains from the previous owner all over the ear cushions and even on the headband. With some cleaning I got the makeup off, but for something that is advertised as open box excellent and basically brand new I would expect BestBuy to clean the product before sent to the purchaser. In addition, when I first connected my AirPods I got a notification that the AirPods were still connected to the previous owner's iCloud and they could see the location of the AirPods. (This also has happened with friends of mine who bought the open box excellent also.) I called BestBuy and they told me there was nothing they could do, all I could do was return them and wait to buy new ones since the Silver were out of stock. Instead, I got connected with the Apple store and they helped me reset them. Overall these are amazing headphones and came very fast but I am very disappointed with BestBuy's open box excellent. If you are reselling previously owned products they need to be cleaned and wiped to be basically brand new, especially when someone is basically paying full price for an "Open Box."

Very good headphones, very comfy and audio is fantastic

Great sound. Doesn't feel as heavy on my head. I love that you can easily change the ear cup. I was able to get them on sale. They're worth it

Really good quality, the sound is amazing and I the battery last for a long time.

Great sound quality and easy to carry around. The color is super cute too.

They are great and very comfortable!!!!! Music is very clear and crisp!!!!

Very nice. The sound quality was there and it feels comfortable around my head.

I am normally a Bose guy but these headphones sound really good coming from apple. They are heavy and do feel heavy on your head but they do sound good.

I love my AirPod max they are comfortable and have amazing noise cancellation

Outstanding product. Truly forward thinking. I’m so happy with my headphones they were worth every penny!

Love the noise canceling but I wish I could adjust it smaller. I like to use them to work out but sometimes they start to slide

Very nice design and high quality sound I enjoy it

Not as heavy as I thought and sound quality is great

Product works great and a full battery lasts me for up to 4 days. Love the noise cancellation at the gym

Sound quality is amazing! Comfortable and worth the money

Awesome sound and very comfortable headset. I highly recommend it!

Best apple item you can have sound great and battery life is amazing

Very good quality headphones. Obsessed with the color!

Bday gift for son, these are some very nice headphone. I think the only con is my on personal issue. Calling my son when he has these on, he cannot hear me. I thought well let me try.......just quiet and you cannot hear anything music or no music playing. I want one now. But would say just know why your kid is not responding to you when you call them hahah. Volume settings are perfect, connects Bluetooth very simple. Charging well since 03/19 we have not had to charge it yet. No complaints

Awesome battery life! I love the sleek look to it.