Customer Ratings & Reviews

This headset it's heavy to my head makes me headache.

Love the quality. My only downside is it’s not as comfy.

Avoid these if you sweat, or intend to have long sessions with headphones as your primary source of audio. Condensation buildup in the earcups occur within 1-3 hours of use. Expect audio popping or loud static when and if the condensation gets inside the drivers. I'm from the South and I get that humidity is a thing here, but that excuse doesn't fly when the same thing happens in a climate controlled corporate office. A mostly all metal design plus a thin mesh earcup simply doesn't work. There's a reason why the big players in the industry aren't copying Apple's aluminum earcup design.

I’m writing this review a few months after buying these, and with them now in the trash. Hundreds of dollars wasted. These things have broken 3 times in the few months I’ve owned them. Not pairing. Randomly not connecting. Not turning off when in their weird little case. One time they just wouldn’t turn on at all - apparently the chip inside was fried. I’ve taken them to the Apple Store to have them fixed, but yet a month later they break again. How?! They literally never leave my home unless I’m taking them to be repaired. Never been dropped. Never been near water - they were used to game and watch movies. Please don’t waste your money on these. They’re already absurdly overpriced, and the sound quality is just as mediocre as a regular pair of AirPods (don’t even get me started on the bad quality of those either). Save your money, buy a pair of Sony headphones, or literally any other Bluetooth headphones. These AirPods Max are worthless,

$500 is just outrageous for these headphones that are terrible. It can’t even swivel when worn around your neck

So far only issue is that when you answer phone calls it sounds muffled.

they're okay, sound quality could be better considering the price

I have a big head. Didn’t last the test of time in comfort. Started having pressure pains on side temple.

Mid A lot of money for the headset! Not the best but just to flex!

I love these headphones. They sound great & they cover the whole ear

they sent the wrong color and when i did finally open them the time had passed so i was stuck with a silver pair and also the charger port didnt work as they were either used or defected

I’m sure the headphones are fantastic. Unfortunately, I never got the chance to use them as there were open box, but Best Buy forgot to have the owner disassociate their Apple ID. So I had to return them and they didn’t have any other open box in that condition. Don’t buy open box through Best Buy for Apple products… bummer.

Headphones sounded amazing when they would stay connected. Listening to music and randomly kept disconnecting. Looked online and it said Apple is having a ongoing issue or bug of them disconnecting, Not paying $500 for headphones that stay connected half the time. Returned the item.

Bought this item for Christmas gift and In under a year bluetooth stop working

Headphones are heavy and bulky. Sound sounds muffled

I saw the 4.4 reviews and thought I would give them a try and I’m not satisfied considering the price they are just ok

Had to replace due to inside condensation frying the device.

Anybody who has seen the play "waiting for Godot" will relate to our experience with Best Buy with respect to getting our new headphones delivered. We placed the order on December 19, for the holiday, and, despite many calls to Customerservice are still waiting. The latest message states that we should get it soon but if not we will get a refund. This for an our daughter's holiday gift. Do not buy from this store .

Great product. But over priced for what they are……Just saying

Somehow I thought I would get WIFI sound Not Returned