Customer Ratings & Reviews

Great sound quality && amazing base however the noise cancellation was NOT as good as AirPod Pros (which I already have). So I returned these and grabbed the AirPod Pros 2nd Gen.

Not worth the money honestly they stopped working and give me headaches

I got these for working out and they are so heavy that it felt like my head was doing the weightlifting. I have a regular-size head but they don't adjust to a snug-enough fit - they actually fell off when I did bench presses. The headphone pieces were so big they rested (heavily) on my jawbone and now I have aches. The sound was just OK - my old Skullcandy pair has equivalent sound quality (and they fit better).

In the first month I would rate this 5 stars. After owning for a year I give 1 star. This is the most unreliable and difficult product Apple offers. It claims to update and connect 'automatically' it doesn't. This is not like other products - the iPod Pros are excellent. The Max should be discontinued.

The AirPods Max are probably the best headphones I've used, but unfortunately they break for seemingly no reason, and Apple is facing a lawsuit due to the design of the headphones causing condensation to build up inside the headphones. Mine failed completely outside of warranty -- I hoped it was just due to the battery not charging, but during a Genius Bar appointment they told me that the only option would be to purchase a new pair, or to pay $299 (plus tax)! to attempt to repair them -- they wouldn't even replace them for that fee, they will only charge that fee upfront to send them to attempt a repair... and if they can't repair for whatever reason (they couldn't tell me why that would happen or the chances that could happen) then I'm out ~$325 and would still have to buy a new set. This is completely unacceptable and ridiculous especially for Apple. I *strongly* suggest choosing a competing product instead.

I can’t express this enough: do not buy an Open Box unit of any Apple product. I learned this the hard way - I purchased these AirPod Max Open Box (Excellent) and they arrived still linked to the previous owner’s iCloud account. This means the original owner received an alert when I tried to pair them, showing them my exact location. This is not something that can be undone by Best Buy or Apple, and if you purchased the headphones on sale like I did, you apparently cannot exchange them for a non defective unit without paying the difference. One of my worst buying experiences in recent memory.

Great headphones and comfortable too. Works well with iPhone

Good for music. Not too good for calls, audio drops and static during calls, both cellular and FaceTime calls are not that great

Sound quality is good, but that's it. The software is buggy, insane battery drain, and no off button. Everytime I pick these up, they're dead. I have to charge each time I want to listen to anything no matter how short. Don't buy these, please. I know you're a cute apple person and they fit your strange economic focused identity, but these are just awful.

Returned this item - it was a gift and my daughter said the headphones are too heavy

I purchased these headphones in june and unfortunately i had to return them i was so excited but I ended up disappointed after the first day of wearing them the next day i felt so much pressure on my eard and a headache just not worth it, a total ripoff way to overhyped on tik tok .

Bought for my daughter for christmas. She seems to like them. They are a bit pricy. Probably wouldn't buy for myself at this price range.

They suck, first of all they are too heavy to do anything. Second If you have a small head, when walking the music cuts out every step you take. Also they are not water proof so you cant run with them because your ears get sweaty wearing them.

They easily slip off. Just with turning around. And thry should a no scrath lining.

Never got my item delivered and bestbuy declined my dispute.

We have had to replace multiple sets of these headphones. They were $600 and over time they won’t connect to any Apple device. I love Apple products, but these are overpriced garbage. Don’t spend the money on these headphones.

the headphones disconnect frequently so I return them to the store

Apple Wants to retain this image or façade of "We are a luxury brand" They achieved that by Making a bunch of wheel for a computer $699.00. Now did the same trick with the headset. Dont get me wrong its a good build quality but the price. That ugly price. Only thing they did was turn most customers away from the headset in search for other ones like the XM3 or Bose that only more then half as much

the sound was good buttttt…. they were really heavy and i think i have a big head but they kept slipping like okay confidence boost i ended up returning mine i got the green ones they were soups cute but too heavy and slipping the noise cancellation is good i have nothing to compare it to tho :3

I’ve had these for almost 2 years. Nothings but problems. They constantly connect, disconnect and reconnect. I can’t listen to a 3 minute song without them disconnecting/reconnecting at least 10 times. It’s very common for one of the speakers to just stop working. The button & crown button work 50% of the time. Ohhhh…. Here’s a dumb thing…. When around others like on a subway or airplane, they disconnect from me and try to connect with other Apple devices. One guy on a plane got so frustrated that he stopped using HIS iPhone because MY Airpods wouldn’t leave him alone. I have a pair of $60 ANC headphones from Amazon that work much better. Those are almost 5 years old and work perfectly. These $550 Apple Airpods Max? Garbage from day one. Repared and replaced by Apple but still garbage.