Customer Ratings & Reviews

I like these headphones a lot but they have some flaws. The case is not that good compared to the other AirPods cases. It’s just a piece of apple silicone with a magnet in it. I would of liked to see a case like the other airpods. The ear things arnt that good because the foam gets deformed afer awhile. The top is also not the most comfortable

I HAD to give them an honest shot and are they great? Kinda! But are they "one of the most expensive you can buy" great? Absolutely not! Master & Dynamic makes a pair that beats these in every way from sound to build quality for $50 cheaper. Same with Bang & Olfusen, same with Sennheiser. Apple is tied to their AAC sound codec. It's lossy. Compare that to APTX HD in other top brands even the Microsoft Surface for less than half the price and there's no competition. Compared to nearly lossless LDAC codec in Sony MX3 and MX4, Apple falls behind even more.

Great headphones. I use them for working out and watching movies when I am around a lot of family members. I’ve gone through many headphones, the noise cancellation, hands down is the best.

Item listed as open box excellent condition, but actually came refurbished and original ear muffs were replaced with off-brand ones. The quality is significantly different, the ear muffs are constantly falling off. I would appreciate to know all the details of the product before purchase

I bought these headphones to use as my daily driver for the gym and for the first six months I was very pleased with how I spent my money, but after around month 7 I started running into issues with the headphones such as them not connecting or not even showing up on Bluetooth, recently in the middle of my work outs the right side has started cutting out of when I take them off my head they won’t connect back to my phone and static plays. These headphones are absolutely horrible to work out in despite what anyone says, however they for basic day to day use they are fine.

my AirPods came well packaged but the plastic wrap was a bit off. When I opened them the AirPods had black marks on the band very strange because they were brand new. I tried cleaning it but it doesn’t come off. Ignored it. But then after just one week the sound started messing up. And I keep my air pods super good I treat them well don’t use them outside. I’m upset because it’s been only a month of me having them and I don’t use them because I’m upset they don’t work as well as the first few days I got them. I have never dropped them or anything I’m very careful and kind with them. I feel sad because I wasted my money and I didn’t get Apple care so it’s like I’m at a loss.

Owned the AirPods for about a year before they bricked and refuse to connect to my phone or play any audio I tried factory resetting them but that didn’t work also tried cleaning the cable that connects the earpieces through the head band that didn’t work either. Huge disappointment after spending half a grand for headphones. Went to a Apple Store and it is 300 to send them in to get fixed huge waste of money (weren’t even worth it when they did work)

Overrated. Can’t turn them off. Have to constantly charge them. Need the Apple cord to contact to a plane. Its noise cancelling, only if you’re not in a nosiey are.

should made them water resistant apple its not worth the money

At first glance design is so cool and comfortable around my ears. But, I couldn’t put these earcovered pods more than an hour. My eyes are sweating and not enjoying.

We’re not what a expected. Volume extremely low. And have only 15 days to return. Definitely would get something different

Worked for a couple of years then wouldn't connect anymore. Once they can't connect via bluetooth they also won't work even wired with the $30 special Apple cable you need to use them wired. On top of that Apple charges a minimum of $300 to fix them. Definitely not worth the price for a temporary pair of headphones

Condensation in the ear cups is a real thing. Just google “condensation AirPods Max” and get ready. They felt good and quality but are very very heavy on your head because of the metal. Also, the mesh head band starts to give way after 9-12 months of usage, and when that happens they become very uncomfortable. I hope apple will fix this stuff in the next pair.

Best headphones I’ve ever owned. Wearing them on flights actually helps with my ears hurting.

I was sold Airpods Max with another persons apple id still connected to them and also the serial number of the airpods does not match the serial numer on the box. They were not certified refurbished and they were not in excellent condition like they said they were. Never again.

Recieved an empty box. Terrible customer service, kept sending me round in circles then decided I should go to the police, I went they sent me back to the store. Lost all of my 400 plus dollars. Never buying here again.

All Apple products are substandard items. No reason to purchase these expensive headphones when the company won’t stand behind them when they don’t work. 2 years and kaput. Never again.

Purchased for my grandson he said they work great and he loves them.

They lost my headphones during delivery and they didn't do anything about it, even though I was on the phone with them for hours, multiple times. Worst customer service experience I have ever experienced. They basically stole $500 from me and I cannot do anything...

I ordered the Samsung s24 ultra and nothing ever arrived at my home. I called to report it and they told me they couldn't help me. I lost all my money, more than $1,300. This is a rip-off.