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Customer Ratings & Reviews

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Customer reviews

Rating 3.8 out of 5 stars with 27 reviews

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Rating by feature

  • Battery Life

    Rating 4.2 out of 5 stars

  • Durability

    Rating 4.1 out of 5 stars

  • Display

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

78%would recommend to a friend

Customers are saying

Customers highly value Overall Performance, with many noting it works as expected. However, some customers have expressed concerns regarding Screen Quality, citing issues such as defective volume buttons.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 27 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Like a New iPad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    iPad is great, had no physical signs of wear whatsoever. Came with a brand new OEM Apple brand charger and also a new Insignia (Best Buy brand) USB-C cable. Runs great and is comparable to a brand new device.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Refurbished iPad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good iPad no flaws to it and very good price…

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Screen quality

    Rated 4 out of 5 stars

    Great iPad with decent battery life

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iPad runs great and was good for its price. It can be a little slow with the touch sensitivity, but that could also be due to the case I put on it. The battery life is decent, as the charge lasts about a day. When I am outside doing sales on it, it needs to be on low power mode because of the brightness being draining. Other than that, I am very satisfied. It also has the ability to swipe to see apps and go home like the new iPads, but it also has the button to do the same function. Good buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this iPad for my seven year old and he loves it. We appreciate its style, light weight and convenience.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good deal, but has got a large dent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received my refurbished IPad very quickly from Best Buy. It was well packaged, very secure in the box. It had a large dent marked with “dent” on masking tape. I was very concerned since other reviews on refurbished iPads said they looked brand new but I decided to use it and see if it affected the performance at all, so far it is working as expected. I feel I got an incredible deal on this IPad and am keeping fingers crossed that this major dent did not harm the unit.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Happy with this purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works perfectly for what i needed it for and doesnt seem to have any issues so im happy with this purchase 100 if your in the market for a ipad i would definitely look up the years that are stilll able to update and how long it will last i think angthing under six years is good and if you want to use it for a few years i would prob get something only around 2 to 4 years old .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best travel companion

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The IPad was worth the price. I can do everything on it that I used to do on a computer. It’s lightweight and I can use it anywhere.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Ipday111

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was glad to but this from bestbuy. It has worked great.

    I would recommend this to a friend
  • Cons mentioned:
    Screen quality

    Rated 1 out of 5 stars

    sad but true

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The unit came with defective volume buttons! Also had a blue lighted spot in the direct center of the unit to add.. it also took a full day to charge!. I had to return

    No, I would not recommend this to a friend
  • Cons mentioned:
    Screen quality

    Rated 1 out of 5 stars

    I pad arrived cracked

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The I pad came with a small crack in lower left corner and when I attempted to put the case on my thumb went right through the glass. I thought it was a screen protector at first but the cracks continued and there was shards of glass everywhere. I went to Best Buy store off Cortez road in Bradenton, Fl and the supervisor Christopher and his associate were very helpful (after a skeptical and questionable debate to the damage) but were reassured when I showed them the email of where I initiated the return the day of delivery. They helped me purchase a new iPad and I will not be purchasing refurbished ever again.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Throw-Back 9th Gen works great with latest IOS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The new IOS 26.4 with this throw-back 9th Gen refurbished IPAD is excellent. Transferring from old IPAD is a piece of cake with AirDrop, but takes forever. Still worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love My New iPad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love this iPad. It’s fast, easy to use, and the battery lasts me all day. The picture quality is really good and I use it for watching videos, being on social media, and playing games. I’m happy I bought it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Best Geeks!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Casius in sales and Leah at Greek squad 20th St and Camelback, the best support staff. Thank you all

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    recommend 10/10

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    super great ipad came like new works perfect definitely recommend and for the price heck yesss. thankyou bestbuy my daughter is so happy.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent buy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great iPad shipping was on time. Everything worked as expected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as advertised. No dents or scratches. Came in nonstandard packaging but that’s to be accepted.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Works as expected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this ipad and it was the correct model and worked as expected. Noncolplaints

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    iPad review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is in very good condition and works well as expected Great value

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Cel feature does not work at all

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The table does not work. It says "celular" but it is not. It has the slot for the SIM card, but it did not detected sim, nor esim, nothing. Different carrier, a tech checked it. It's a fraud, the cell feature does not work.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome tablet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tablet. I installed it in my work truck for gps and internet.

    I would recommend this to a friend