Customer Ratings & Reviews

I had to return a week after purchase. The ipad started running extremely hot and the screen became very bright possibly from over heating.

was not aware that there are two different types of IPad's, I am returning this one it is only supported with wifi

Screen has gone out and we have only had it a month and we can't return it? Terrible service

Wrong item sent had a difficult time returning it.

Do not but refurbished from Best Buy there is no support and the app cs can’t help only 3rd party. 3rd party has not replied and customer service tells me to drive to a store for help. Store gives me a number to call the number can’t help me… all over a broken charger port I have to fix myself now. Spend the extra 50 get a new one.

Less than one month using and turn off and never turn on again

Ordered 10.2 in iPad and got 8 year old iPad Air, tried to return in store, wouldn’t reorder without paying different taxes. Tried to buy one in store and wouldn’t honor sale price of in store iPad at time of purchase 4 days ago. Just generally not that impressed with customer service and product service.

Only worked for about 6 months. Now it won’t find any WiFi networks and Apple is unable to repair. Waste of money.

I’ve purchased this item just a few weeks ago and it is now frozen in a reboot loop. Went through all the methods to get it restarted and have come up fruitless. I’m not happy with my purchase

Ordered 3 and 2 of the 3 are having issues. One will not charge and the other is constantly glitching.

I bought this tablet for going back to school; and since I had previously bought a Best Buy refurbished Samsung Tab A tablet nearly 10 years ago I had high hopes that this tablet would be in excellent working contain-I am so pleased! I bought this weeks ago and have only charged it once when I first received it, the battery life is incredible. I loved the option to track the delivery driver’s location on a map once they were a few hours away as well. The screen is in perfect condition, minus a tiny almost imperceptible spot on the right side of where the glass meets the case, about the size of the head of a pin. The back case is also in near perfect condition, with one minor scuff that was likely caused by using a case on the tablet. Other than that you can’t even tell it was used. It’s working great and will likely last me long after I finish going back to school. I was worried that it wouldn’t be able to handle iOS 18, as it’s getting on in age, but so far it’s been working great-just a tiny bit slow at loading apps at times, usually just the first time they are opened, but nothing crazy. Best Buy wanted over a $100 less than any other reseller, including Amazon, and I have had bad luck with Amazon’s refurbished electronics in the past having horrible battery life and weird glitchy problems. I willl definitely be buying from Best Buy in the future when I need refurbished electronics, hopefully not for awhile lol.

Keyboard compatibility is difficult to setup. I found I wasted a lot of time for something that should be easier.

When I got the iPad it came with no scratches or damage and it works pretty well

Super happy with this purchase. It's in excellent condition and very user friendly. Will be great to work and personal use!

I absolutely love my tablet, great price, good service and it arrived in the time frame they provided!

So far no issues with product.. Purchased for my grandson, which he enjoys very much.

I am in loveeeeee with this iPad basically brand new little not even noticeable scratch. I 100% recommend will definitely get another one.

I'm very pleased with my refurbished iPad. It works as good as new at a great price.

Bought refurbished to save money and made a great decision. Works perfect and I do t have to recycle a box. lol

I can actually see the screen better. Great product so far no complaints at all.