Customer Ratings & Reviews

I ordered this item as advertised  what I instead received was a generation four iPad so I contacted this Best Buy services and they said that I could return the item but the problem in my case is the store is far away and it would take me time and gas money to do that. So I probably won’t be ordering from this company Best Buy from now on. And if you do order from these folks, I would be very careful and watch what you’re getting..

Great! Works perfectly. Good quality, use it everyday

very good purchase. Helps me a lot with note taking and sketching.

I love my iPad I lost it at frist but I have it but thank you for everything

Barcode label stickers all over and was not easy to remove. Came with a lightning charging cable that doesn’t even work with this product. Display has small cracks

I purchased a refurbished iPad Air from Best Buy, which arrived with a MacBook charger instead of a proper iPad adapter. Soon after, I experienced battery issues, very slow charging and unexpected shutdowns. Unfortunately, Best Buy did not offer a replacement. They accepted the return and refunded me but directed me to Apple for a $200 battery replacement, without addressing the adapter issue that may have caused the damage. I expected better support and transparency.

Runs hot amd it drains battery so im guessing this is the original battery snd its pretty worn. Estimating it needs to be replaced which is 120 amd thst makes this a not so good deal. The other parts are fine but the baterry is bad tje scrren is fine snd its looks good with no scratches but you camt sell someone something with a bad baytery smd call it refurbished.

The screen was scratched and it came with the wrong charging cable (not just a different brand but wouldn’t even connect). First and last time I’ll buy refurbished from best buy

Lasted just over a year now crashes do do crap battery

I ordered this online and placed it to the wrong address by accident. I called within minutes to have it sent to the right address. They told me to go sort it out in store (even though I ordered it online), then in store they told me to call the same number, whichI did, then they eventually told me to call the police and kick rocks after it was delivered to the wrong address. Supported best buy for years and even bought their stupid membership only to be continually taken advantage of. Once this membership expires, I will never use Best Buy or any of their services ever again.

The wait to receive the product that is not... is too long.

bad no good el iPad necesitan vender mas calidad,,

The price it was good but the battery doesn’t work good so I did returned.

ordered an Ipad when I received it, the screen looks like there was some type damage. Markings on the screen. I understand its a refurb but the product should be advertised as visible marks.

got the wrong ipad got the previous generation with a much worse processor. (4th gen)

They sent me a 4th generation instead. Returning and exchanging it tomorrow, fingers crossed they ship the right one this time.

Fast and works perfectly!! Good to work!! Price is good too!!!!!

Basically works like new so far. Just somtimes doesn't respond to Apple Pencil Gen 2. Still had 2 months original warranty though. Battery health 100%.

Aweso ipad, works really good and its so fast, beautiful all the colors

This is my first tablet and so far I am enjoying it very much. I really like that I can use it just like my phone when at home, since it is WiFi only. Stil getting used the functionality but I am very happy with my decision to get this tablet.