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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1277 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.6 out of 5 stars

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Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers are pleased with the sound quality, comfort, and battery life of the refurbished AirPods Pro. They appreciate the great value and condition of the product, as well as the comfortable fit and long-lasting battery. However, some customers have expressed concerns about missing ear tips, parts, and occasional connectivity issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 1,277 reviews
  • Rated 5 out of 5 stars

    As advertised

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product works great. The product arrived promptly.

    I would recommend this to a friend
  • Cons mentioned:
    Packaging

    Rated 5 out of 5 stars

    Air Pods Pro 2nd Gen

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, solid 9.5 out of 10. Really good and reliable. I believe that Geek Squad goes above and beyond. I use them daily and no issues. The only thing that would make it a 10 is the Packaging. I always like the boxes they come in.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    AirPods

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a pair as a gift for my uncle he loved them. Sound quality is great I personally still use my first gen but once they give out I’ll know what to buy next.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Ear pods

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Goo quality buds for the price. Very easy to connnect and fit perfect o. Your ear. Easy to carry with a variety of cases that you can buy at an affording price. When you buy at best buy it so easy to charge and pay on the app.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Geek Squad buy.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great AirPods. I bought them as a refurbished item. They were in great shape, like brand new. The sound quality and noise canceling are awesome. The different modes of noise canceling are nice also.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    2nd generation

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them, good range connection, sound is great, the volumen up and down just sliding your finger over the AirPod FANTASTIC

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Airpods pro 2

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    amazing product had it for about a year now and they are still in good condition

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Work great.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This pair work great, sound is good. No issues in connecting to my phone or iPad.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Apple Air Pod Generation 2

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were just as advertised! In perfect condition. Actually they gave the feel of brand new. Don’t think about it. Just purchase. You won’t be sorry.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound performance

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great performance and sound. Quick shipping and integration with my phone. Works great on my Harley and on the airplane.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Big upgrade

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from the first generation regular airpods which i gave away after 3 months since the airpods kept getting lose in my ear and I had to keep pushing them in. The noice cancellation is a game changer for me. I’d recommend them for sure.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 2 out of 5 stars

    disappointed, but they technically work

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i had ordered a pair with the hopes of them being good, since i had heard good things. i received the pair, and i genuinely believe they were not real airpods. the way they connected to my phone were not like normal, and the noise cancellation or transparency mode did not work at all. neither worked. i then returned the original pair, and had another pair ordered after returning the first. after receiving this pair, i do believe these are real. they work well, except the battery life of the case itself doesnt even last two days even when i DON’T use them at all. i have to constantly recharge it, even after not using them. the buds themselves hold a charge okay, just not the case. also for the original purchase i had used a $5 off coupon, but after returning it i never got that credit back even though the product was defective. i contacted customer support and they said it’d be re-credited in 10-15 days, but it has been much longer than that and i still have not received any credit back. even though it’s only $5, since the product was originally defected i think i should get it back. overall, if you’re thinking about this refurbished pair, you’re better off price matching a new pair for $200

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing Deal for these AirPods

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are great they came with everything that was expected. They were clean and the quality of the sound is amazing. I would highly recommend getting them refurbished so you do not have to pay full price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Got these for my husband for his job and they stay in his ears all day.

    I would recommend this to a friend
  • Pros mentioned:
    Functionality

    Rated 5 out of 5 stars

    AirPods

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had these for a year and they work better than the ones that weren’t refurbished !

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    It's Apple.

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's an apple product what more can you say. Easy to use and sound quality is really good.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    No issues

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works like new, haven’t had any issues so far and I’ve had it for almost a year

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Refurbished Products

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It really pays off to buy refurbished products from Best buy, it came in perfect condition and I'm using it normally, not to mention the price was much cheaper. I highly recommend

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Buy

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love them they are so great and I would recommend these to everyone

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Compared to Bose

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sound great, but not as great as the Bose Quiet Comfort II. However, the wireless charging and the “find my” capabilities won my purchase.

    I would recommend this to a friend