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Customer reviews

Rating 4.3 out of 5 stars with 1277 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers are pleased with the sound quality, comfort, and battery life of the refurbished AirPods Pro. They appreciate the great value and condition of the product, as well as the comfortable fit and long-lasting battery. However, some customers have expressed concerns about missing ear tips, parts, and occasional connectivity issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 53 Showing 1,041-1,060 of 1,277 reviews
  • Rated 3 out of 5 stars

    it is better to buy new products

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sometimes it is not so advisable to buy used ones, sometimes they are already very damaged.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Dont work

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered to 2 pairs of these airpods. They come "packaged" in a flimsy plastic baggy. With every thrown in there. They arrived so scrathed and clearly very used. Im so disappointed. One of the two sets wont connect to my phone and has a loud screech sound every time i open the case.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Flimsy case lid

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have the original AirPods and the case is super firm not moving a millimeter but this case for some reason is very flimsy and I can definitely move the lid left and right with little to no effort. I also had fake AirPods Pro gen 1 a few years ago and even they felt exactly the same so I’m not sure if the whole package is authentic or the case itself was replaced with a fake one from the previous owner.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Ear tips

    Rated 2 out of 5 stars

    Came still paired with someone else’s icloud

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came paired to someone else’s icloud and was missing the medium sized ear tips

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    This was refurbished and filthy! Disgusted!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have purchased refurbished items in the past, and bought this for my son for Christmas. Shame on Best Buy for not even cleaning out the ear pieces and charging case. The ear inserts had EAR WAX in them and my son was totally grossed out. When i got it, i checked it and had to clean out the charging case because it had ear wax in it and had dirt built up. I didn’t think the rubber ear inserts would be caked with ear wax. I was completely embarrassed and sickened to see it, then hearing that from my son. I should have taken pictures, but I never did. ABSOLUTELY UNACCEPTABLE!!!!!

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Refurbished***

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not buy refurbished unless you are also buying insurance. After just 3 weeks the case would not charge anymore and won’t connect anymore and the price to repair them is almost the same price as a brand new pair.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    could be better

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    sounds great for music but people complain about sound quality on the phone while outside.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Charging

    Rated 2 out of 5 stars

    Avoid

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones were missing medium size rubber and not charge properly

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    A little disappointed

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The pre-owner did not logout the device, when I received the package there was no product case inside.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Ear tips

    Rated 2 out of 5 stars

    No med eartips

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didnt come with med size ear tips but they look and work good

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good product for a good price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work ok. My original air buds worked better easier to handle

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It is what it is

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came missing the earpieces had to order a new set online

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Experience and experience

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a bit disappointed because at first I thought I was buying something new and cheap, I bought a used product but it was probably my fault for not doing enough research. Hope I will have a better and more experienced shopping experience.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Case came scratched

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case came scratched , but the headphones work.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great product!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for my son. This is his second pair (this is a level up from his last pair) He loves them. No complaints.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    did not work, but they were clean

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The buds did not match the case, so they did not work.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Poor quatilty

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Left airpod is deflected, will have to see if I can get it fixed

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Very used

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    lots of scratches, connecting was slower than usual

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Falls easily

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It falls very easily from the ear when we are walking

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    nice product missing som addons

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    was missing one set of silicon earpieces, this was not mentioned

    I would recommend this to a friend