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Customer reviews

Rating 4.3 out of 5 stars with 1277 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.6 out of 5 stars

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Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers are pleased with the sound quality, comfort, and battery life of the refurbished AirPods Pro. They appreciate the great value and condition of the product, as well as the comfortable fit and long-lasting battery. However, some customers have expressed concerns about missing ear tips, parts, and occasional connectivity issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 56 Showing 1,101-1,120 of 1,277 reviews
  • Rated 2 out of 5 stars

    Disappointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Earbuds aren’t stable, keep falling out afraid would lose them

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Buy new

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m going to return these because they are still glitching.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    It’s ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It had some few things with it and it noise cancellation didn’t work

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Some may be damaged still.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mine came fast. However, the earpiece adapters were for Samsung galaxy buds… then to top it off they were crackling when moving. Was horrendous and seemed like water damage. Returned

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible experience.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t even have the chance to see the product since it was stolen from my door and you said you’re not sending me a new one…. Terrible. Last time buying in best buy. Do not recommend.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Missing pieces to the air pods who does that I would never buy refurbished thing ever again from you guys

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upon receipt these were registered to another user

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent sound quality and noise cancellation!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second pair of AirPods Pro. I gave my old pair to my youngest son.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    M. I.A

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not gotten my AirPods yet! I filed a claim with US postal office and also a claim with Best Buy. I am still waiting. I purchased this item about two weeks ago. What is taking so long to get this item?

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    DON"T BUY REFURBISHED

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these refurbished 2nd gen airpods and they don't have adaptive mode aswell as they dont make a noise for find my. Very dissapointed because they dont work well.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Thinking twice about refurbished products.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery process was a nightmare. It took at least two extra days to be delivered and then the item was delivered to the wrong home. I had to go out and search the neighborhood to find it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Awfuk

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recived the item in over a week. I tried to connect to them and the bluetooth will not work. I tried everything and it’s a complete disappointment!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Buy new and save yourself the headache

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They Stopped working after a month and they only give you two weeks to return. So, I’m out $250 and the AirPods are useless. I wish I would have listened to the other reviews and paid the little extra and got them new.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bought AirPod pros 2nd GEN sent 1st Gen!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just found out that the item that was sent to me was the wrong generation. They sent me first generation headphones and pretended that it was second generation AirPod pros.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t purchase

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No longer working after approx 3 months and just past the warranty, how does that work!? Stay away

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t purchase Refurbished airpods!!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Please don’t purchase refurbished airpods, 1 month and stop working properly Best buy does not accept returns and all what they said is “is the risk when you buy something refurbished” They stole my money!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Missing ear piece

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It came without the size medium ear piece, the size I need. I ordered these because the specifications stated they would come with four different ear piece sizes.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refurbished item received was not deactivated by previous owner. So when my wife initial turn on. Someone was pinging the device. Disappointed, due to this was a present for my wife.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Refurbished

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only used them for 3 days and will not charge or connect to Bluetooth they were refurbished and was not worth the 80 $ difference in price

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Magic headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are the best headphones. They work like magic. I love them.

    I would recommend this to a friend