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Customer reviews

Rating 4.3 out of 5 stars with 1277 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.6 out of 5 stars

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Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers are pleased with the sound quality, comfort, and battery life of the refurbished AirPods Pro. They appreciate the great value and condition of the product, as well as the comfortable fit and long-lasting battery. However, some customers have expressed concerns about missing ear tips, parts, and occasional connectivity issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 57 Showing 1,121-1,140 of 1,277 reviews
  • Rated 1 out of 5 stars

    Headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn’t use them had someone else account attached to it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    The product was not in the box.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son opened the box Christmas morning and there were no AirPods in the box. The charging case, but no earbuds. Best Buy failed.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Fake airpods

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought that because it was Best buy everything was original but the surprise was that the airpods were fake I will never buy anything that is Open box again

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    not recommended

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came scratched in poor condition, I bought two, one of them came without a case, bestbuy never said a solution

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Wrong airpods in box

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You guys sent me the wrong airpods and had a hardtime returning because store wouldnt believe me

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Had to return

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did not look like certified refurbished- they looked very used. Dirty and scuffed. Absolutely terrible! Still had ear wax on them.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Unusable

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The “certified refurbished” AirPods came still connected to someone’s iCloud, meaning they couldn’t be used. Also the case was scratched pretty bad.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad Batch of refurbished

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Understand they are refurbished but dirty no charger cable and no silicone tips.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Refurbished Refund

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to return for a refund, the noise canceling feature did not work, and they would not switch between devices.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Give me my AirPods

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still haven’t gotten my AirPods after a week and no update on where it’s coming and when it’s coming

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    terrible i haven't received them and i have been waiting for over 2 weeks for a 2 day delivery

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Air pods

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only reason for the 1 start is because I bought these open box and I got 1 gen 2 ear bud and the other was from agen 1

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not properly wiped from original owners' Apple ID. Had to return. Really annoying

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t purchase

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great at first then sound quality got worse and then went bad four months later no sound ! Sad don’t waste your money go new !

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Best Buy geek squad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Who ever fix the ear pods they did not do a good job NOT WORKING GOOD

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Noise cancellation not working?

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise cancellation doesn't work well. In comparing to my older version.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad sound airpod refurbished

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They have poor sound quality. Like the speakers have been blown out.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Missing my order

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am So upset i never Got my air pods so i want Order threw Best Buy no more

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    iPod 2nd Gen

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor quality and packaging; and, it was a gift and now, I can't return it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Doesn’t work

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn’t work right. Left side cuts out and sound quality terrible. No way these passed quality check.

    No, I would not recommend this to a friend