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Customer reviews

Rating 4.3 out of 5 stars with 1277 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers are pleased with the sound quality, comfort, and battery life of the refurbished AirPods Pro. They appreciate the great value and condition of the product, as well as the comfortable fit and long-lasting battery. However, some customers have expressed concerns about missing ear tips, parts, and occasional connectivity issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 58 Showing 1,141-1,160 of 1,277 reviews
  • Rated 1 out of 5 stars

    AirPods Pro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AirPods Pro 2 low cosmetics condition the battery life is not very good the case had a lot fo scratches

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Airpods

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not pair correctly- Geek Squad certified baloney

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Left bud

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The left one it doesn’t work, we didn’t use it and it doesn’t work

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Waste of time

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor sound quality and they say certified, but wasn’t. I won’t buy from Best Buy again.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Airpods

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never got mine it still says “Shipped Delayed” a month later.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    AirPod pros

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They seems to cut in and out at timer and the audio isn’t as clear as new pros

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Invalid Pods

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not what was originally ordered. I ordered a new pod on sale not refurbished.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy. Get the new one

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not recommended to buy. It’s used not refurbished. Ended buying a new one.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    PLEASE DO NOT BUY!!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    these airpods are fake do not waste your money and buy these

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    AirPods Pro gen 2

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item came with very low volume. I was disappointed

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    The quality is very poor

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality is very poor and the volume is very low.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked ok for a month then stopped. Seems to be the case for our other two pairs as well

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You sale but product I’m very angry with that and I can’t returns.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappoint

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is noise while talking. I cant return it back because ı am out of USA.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Airpods

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t like this item. Because it is not original.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It worked great then after a few weeks one side started messing up.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They dont sound good at all they are going back disappointing

    No, I would not recommend this to a friend
  • Pros mentioned:
    Functionality
    Cons mentioned:
    Ear tips

    Rated 5 out of 5 stars

    Good buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were just missing the medium size ear things but work perfectly and I saved a significant bit over new ones. Very pleased.

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Sound quality

    Rated 4 out of 5 stars

    Cool, work great would tell u to buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good condition came with all new ear tips beside the ones that r on it when u buy state from Apple “ medium ”. work amazing and are great for not playing anything but just putting in your ears and using noise cancellation on a air plain. Have an amazing beat and sound quality. BBBBBUUUUUUYYYYYY!!!! no I am not fake! Go to ItsMeLucas.shop and buy some cool sweatshirts Or go to my YouTube channel “ItsMeLucas”

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    AirPods are a good choice for me

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are refurbished AirPods, and I think they’re great. I’ve never used AirPods before, these are my first, so nothing to compare. But once I figured out how best to use them, they’re very useful. I use the phone for hours for work, and of course being hands free is great. For some reason on video calls, one of them keeps slipping out of my ear. My ears are small and the medium size cushion is perfect, but this style of headphone just doesn’t sit right in my ears. The AirPods are mostly good tho. Having it on auto noise cancellation works. Only 2 people I’ve talked to have complained that they can’t hear or it’s too echoey. I did get some crazy feedback once when I think my AirPods (in my ears) were too close to my zoom computer AND my phone. Might have been too many Bluetooth things. All in all, easy hands-free experience. I always get refurbished.

    I would recommend this to a friend