Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.3 out of 5 stars with 1277 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers are pleased with the sound quality, comfort, and battery life of the refurbished AirPods Pro. They appreciate the great value and condition of the product, as well as the comfortable fit and long-lasting battery. However, some customers have expressed concerns about missing ear tips, parts, and occasional connectivity issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 59 Showing 1,161-1,180 of 1,277 reviews
  • Pros mentioned:
    Functionality, Sound quality

    Rated 5 out of 5 stars

    Good Stuff

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality. Comfortable. Found it easy to connect to iPad.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Amazing

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Apple AirPods Pro are truly amazing wireless earbuds that offer exceptional sound quality, superior noise cancellation, and effortless connectivity with Apple devices. With their comfortable fit and easy-to-use touch controls, the AirPods Pro provide an immersive and enjoyable listening experience that is unmatched by other wireless earbuds on the market.

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Sound quality

    Rated 5 out of 5 stars

    Best quality airpods

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When i first saw the price on the originals i thought they were gonna be all beat up and not taken care of but no. Best buy actually means what they say and supports it really well i bought refyrbisged abd tvercjust as good as the ones from ghec boc and that grest thag best buy th avtgood and responsible care for there things

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Super recommend

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent. The product was perfect, I've been using it for a month now and it's like brand new. The delivery was pretty quick. Everything as was expected. And the AirPods are truly impressive, I don't want to use my old headphones anymore. Really really good, it worths every dollar.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great deal

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    High quality refurbished product. I was told that Best Buy doesn't repair Apple products, so these will always be returns that buyers didn't want, not anything defective. Mine were missing the medium sized earbuds, which I bought from Apple for $8 with free shipping. The volume controls weren't working at first but within a few hours it resolved itself. The noise cancelling isn't as great for a shared office as I imagined it would be—I can still hear other people talking in the same room—but it greatly lowers the volume of things that it can't cancel completely, and I focus much better. I use for hours a day and have never come anywhere close to a low battery.

    I would recommend this to a friend
  • Pros mentioned:
    Functionality, Sound quality

    Rated 5 out of 5 stars

    Great purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These AirPods Pro (2nd generation) are user friendly! They are easy to use and connect, and they sound amazing. The different noise canceling levels are great for being able to use them anywhere!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great Product!!!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the noise cancellation, and the battery lasts so much longer than my pair of 1st gen AirPods. Great!

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Add to cart now

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best investments I have bought in a while! The sound quality is spot on. They fit perfectly in my ears. Worth it. Just do it!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Air pod

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it, the sound and battery works good. I recommend it

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Refurbished headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They’re pretty good for some refurbished headphones, I’ve had some issues with them not playing music even though I’ve tried everything I can think of. They also don’t come with a medium size ear piece so that kind of sucks. Everything else is pretty solid so pretty happy !

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Awesome but watch the refurbish

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are amazing!!! It’s like I am right there listening to the speaker or band or book. The only drawback is the refurbished condition, mine are still connected to someone else’s email so I am told constantly on my phone that the owner can track them. I’m the new owner….creepy!!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love them

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very great quality, i had bought them, and they are great comfortable

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Sound quality

    Rated 5 out of 5 stars

    Like New

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect condition, they work perfectly fine. Sound and quality are great.

    I would recommend this to a friend
  • Pros mentioned:
    Functionality

    Rated 5 out of 5 stars

    Ease of use

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and use. Comfortable in the ear. Charges quickly.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Like new

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like new! Packaging and all. Great value. Highly recommend

    I would recommend this to a friend
  • Cons mentioned:
    Ear tips

    Rated 4 out of 5 stars

    Good Bargain!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love them! included almost everything originally included in the box. it was missing ear tips, which can be frustrating for some. besides that, they have held up amazing and had no i initial damage!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    AirPods Pro - refurbished

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only problem was no instructions on how to know when the case is fully charged and how to turn them on. Once I got through that, the sound quality is very good, and they don't seem to fall out of my ears.

    I would recommend this to a friend
  • Pros mentioned:
    Functionality

    Rated 4 out of 5 stars

    Not bad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great and works just as desired. Only drawback is the previous owner did not remove them from their Apple ID so I keep on getting notifications on their owner seeing where they are.

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 4 out of 5 stars

    Good but mine as well get new

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I feel like there are sometime some connective issues, but it’s not that bad tbh. Everything was nice a few scratches on the case since it was refurbished but overall I think it is okay.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    BEST AIRPODS EVER!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is coming from a former sound engineer, these have AMAZING noise cancelling, the customization that can be done, in combination with an iPhone is incredible, there is a reason that these cost as much as they do, because they are worth it!

    I would recommend this to a friend